Acceptable bank card service fee for customers in Russia 2021

Published by A. Melkadze, Aug 10, 2022
Nearly one-half of Russians would refuse to use bank cards if provided services were not free of fees. More than one-quarter of respondents reported the willingness to pay up to 100 Russian rubles to use their bank cards.

Customer survey on acceptable service fee for bank cards to continue using that service in Russia in 2021

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Release date

May 2021

Region

Russia

Survey time period

2021

Number of respondents

1,393 respondents

Age group

18 years and older

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

The survey was conducted by tablet-assisted personal interview (TAPI).

The exact survey question was phrased as follows: "Let's imagine that the fee for servicing your primary card has grown / card service has become paid. At what amount of service fee per month will you refuse to use this card?"

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Statistics on " Digital payments in Russia "

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Overview

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Card payments

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Online payments

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Mobile payments

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User behavior

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