U.S. e-grocery service features 2021

According to a survey conducted in the United States in 2021, consumers required online food and grocery delivery platforms to provide specific services. Seven in ten respondents appreciated a streamlined shopping experience, and about the same percentage wished suppliers didn't charge for delivery. Lastly, 68 percent of respondents valued transparency in groceries pricing.

Relevant features of online food and grocery ordering services in the United States in 2021

Characteristic	Share of respondents
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Release date

January 2022

More information

Region

United States

Survey time period

September 2021

Number of respondents

2,500 respondents

Age group

14-65 years

Special properties

among those rating it as important or very important

Method of interview

Online survey

Supplementary notes

To the question: "When ordering groceries/food online, how important is it that the online providers/their platforms offer you the following?"

According to the source, 21 percent of respondents lived in urban centers; 35 percent in large suburban regions; 17 percent in smaller metropolitan areas; and 27 percent across rural regions.

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