Rail network complaints rate in Great Britain 2002-2019

The rate of complaints against rail networks in Great Britain saw a net decrease in this period after a big drop from 2002/03 to 2003/04. However, 2018/19 noted an increase against on the previous year, with 30.1 complaints made per 100,000 passenger journeys.

Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2018/19*

Complaints per 100,000 journeys
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Source

Release date

June 2019

Region

United Kingdom (Great Britain)

Survey time period

2002/03 to 2018/19*

Supplementary notes

* Financial years running from April 1st to March 31st.

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Statistics on "Rail services in the United Kingdom"

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