This statistic shows the complaint rate against rail networks in Great Britain (UK) between 2002/03 and 2017/18, based on the number of complaints per 100,000 passenger journeys. The rate of complaints decreased steadily in this period after a big drop from 2002/03 to 2003/04. In 2017/18, there were approximately 29.3 complaints per 100,000 passenger journeys, down from 127.8 in 2002/03.
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Rail network complaints rate in Great Britain 2002-2018
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Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2017/18* (per 100,000 passenger journeys)
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This statistic shows the complaint rate against rail networks in Great Britain (UK) between 2002/03 and 2017/18, based on the number of complaints per 100,000 passenger journeys. The rate of complaints decreased steadily in this period after a big drop from 2002/03 to 2003/04. In 2017/18, there were approximately 29.3 complaints per 100,000 passenger journeys, down from 127.8 in 2002/03.
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This statistic shows the complaint rate against rail networks in Great Britain (UK) between 2002/03 and 2017/18, based on the number of complaints per 100,000 passenger journeys. The rate of complaints decreased steadily in this period after a big drop from 2002/03 to 2003/04. In 2017/18, there were approximately 29.3 complaints per 100,000 passenger journeys, down from 127.8 in 2002/03.
Show more- Show sources information
- Show publisher information
- Release date
- June 2018
- Region
- United Kingdom (Great Britain)
- Survey time period
- 2002/03 to 2017/18*
- Supplementary notes
- * Financial years running from April 1st to March 31st.
More information
- Region
- United Kingdom (Great Britain)
- Survey time period
- 2002/03 to 2017/18*
- Supplementary notes
- * Financial years running from April 1st to March 31st.
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Rail services in the United Kingdom
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Statistics on "Rail services in the United Kingdom"
- Overview
The most important statistics
- Total historical rail route length open to passengers in the United Kingdom (UK) between 1955 and 2018 (in kilometres)Historical passenger rail route length in the United Kingdom (UK) 1955-2018
- Total historical passenger kilometers in the United Kingdom (UK) from 1950 to 2018 (in billion kilometers)Historical national rail passenger kilometers in the United Kingdom (UK) 1950-2018
- Historical passenger kilometers on the London (UK) Underground between 1950 and 2018 (in billion kilometers)Distance travelled on the London Underground (UK) 1950-2018
- Total number of kilometers travelled by passengers on national railways in Great Britain (UK) from financial year 2000/01 to 2017/18, by ticket type* (in billions)Number of passenger kilometers on national railways in Great Britain 2000-2018
- National rail revenue from ordinary and season ticket passenger fares in the United Kingdom (UK) from 2000/2001 to 2017/2018 (in million GBP)National rail income from fares in the United Kingdom (UK) 2000-2018
- National rail revenue from passenger fares in the United Kingdom (UK) from 2000/2001 to 2017/2018, in nominal and real prices (in million GBP)National rail passenger fare income in the United Kingdom (UK) 2000-2018
- Public sector expenditure on railways in the United Kingdom (UK) from 2013/14 to 2017/18 (in million GBP)Expenditure on railways in the United Kingdom (UK) 2013-2018
- Construction output value of new railways infrastructure in Great Britain (GB) from 2000 to 2018* (in million GBP)*New railways infrastructure in Great Britain 2000-2018
- Rail Freight
The most important statistics
- Amount of freight moved annually on the rail network in Great Britain (UK) from 2003/04 to 2017/18* (in billion net tonne-kilometres)Total freight moved by train in Great Britain 2003-2018
- Amount of domestic intermodal freight moved annually on the rail network in Great Britain (UK) from 2003/04 to 2017/18 (in billion net tonne-kilometres)Domestic intermodal freight moved by train in Great Britain 2003-2018
- Amount of international freight moved annually on the rail network in Great Britain (UK) from 2003/04 to 2017/18 (in billion net tonne-kilometres)International freight moved by train in Great Britain 2003-2018
- Amount of coal freight moved annually on the rail network in Great Britain (UK) from 2002/03 to 2017/18 (in billion net tonne-kilometres)Coal freight moved by train in Great Britain 2002-2018
- Amount of construction materials moved annually by freight train in Great Britain (UK) from 2003/04 to 2017/18 (in billion net tonne-kilometres)Construction freight moved by train in Great Britain 2003-2018
- Amount of oil and petroleum freight moved annually on the rail network in Great Britain (UK) from 2003/04 to 2017/18 (in billion net tonne-kilometres)Oil and petroleum moved by freight train in Great Britain 2003-2018
- Volume of freight transported on the Le Shuttle in the United Kingdom (UK) from 1994 to 2015 (in 1,000 tonnes)Volume of freight transported on Le Shuttle UK 1994-2015
- Rail Stations
The most important statistics
- Number of passengers exiting and entering train stations in Great Britain (UK) in 2017/2018Estimated entries and exits in train stations in Great Britain 2017-2018
- Leading train stations in Great Britain (UK) by number of passenger interchanges in 2017/2018Leading train stations for interchanges in Great Britain (UK) 2017-2018
- Number of passengers entering and exiting stations in Great Britain between 2015/16 and 2017/18, by regionRegional train station entries and exits in Great Britain (UK) 2015-2018
- Number of passengers entering and exiting from stations in Great Britain between 2015/16 and 2017/18, by station facility ownerTrain station entries and exits in Great Britain by station owner 2015-2018
- Rail Safety
The most important statistics
- Number of potentially high risk train accidents involving passenger trains in Great Britain from 2005/2006 to 2017/2018, by accident typePotentially high risk passenger train accidents in Great Britain 2005-2018, by type
- Total number of railway fatalities including suicides in Great Britain (UK) from 2015/16 to 2017/18Total number of fatalities on railways in Great Britain (UK) 2015-2018
- Number of public fatalities on railways in Great Britain from 2001/2002 to 2017/2018, according to incident typePublic fatalities by type on railways in Great Britain 2001-2018
- Number of workforce major injuries on railways in Great Britain from 2005/2006 to 2014/2015, according to worker positionNumber of workforce major injuries on railways in Great Britain 2005-2015, by job
- Number of passenger major injuries on railways in Great Britain from 2005/2006 to 2014/2015, according to incident typeNumber of passenger major injuries by type on railways in Great Britain 2005-2015
- Number of railway fatalities caused by suicide in Great Britain from 2001/02 to 2017/18Number of suicide fatalities on railways in Great Britain 2001-2018
- Consumer Behavior
The most important statistics
- Average weekly household expenditure on rail and tube fares in the United Kingdom (UK) in 2018, by age of household reference person* (in GBP)Rail and tube fares: Weekly household expenditure in the UK 2018, by age
- Average weekly household expenditure on rail and tube fares in the United Kingdom (UK) in 2018, by gross income decile group (in GBP)*Rail and tube fares: Weekly household expenditure in the UK 2018, by gross income
- Percentage of weekly household expenditure going on rail and tube fares in the United Kingdom (UK) in 2018, by disposable income decile group*Share of household spending on rail & tube fares UK 2018, by disposable income group
- Frequency of travelling by train in Great Britain (UK) from 2005 to 2017Frequency of travelling by train in Great Britain (UK) 2005-2017
- Passenger Satisfaction
The most important statistics
- Rail network overall passenger satisfaction rate in Great Britain from 2002/03 to 2017/18*Rail network overall passenger satisfaction in Great Britain 2002-2018
- Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2017/18* (per 100,000 passenger journeys)Rail network complaints rate in Great Britain 2002-2018
- Share of passengers having to stand on trains in London (UK) at peak hours in 2017, by train operatorShare of standing passengers in London (UK) trains 2017
- Share of train journeys arriving on time* in the United Kingdom (UK) from 2006/2007 to 2017/2018, by type of journeyShare of trains arriving on time in the United Kingdom UK) 2006-2018
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- Share of middle distance passenger trains on time in Sweden 2016-2017
- Passenger journeys on the Blackpool Tramway in the UK 2000-2018
- Passenger journeys on the Tyne and Wear Metro in the UK 2000-2018
- Revenue from passengers on the Glasgow Underground in the UK 2000-2017
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Statistics on the topic
Free statistics
- Total historical rail route length open to passengers in the United Kingdom (UK) between 1955 and 2018 (in kilometres)
- Total historical passenger kilometers in the United Kingdom (UK) from 1950 to 2018 (in billion kilometers)
- Historical passenger kilometers on the London (UK) Underground between 1950 and 2018 (in billion kilometers)
- National rail revenue from ordinary and season ticket passenger fares in the United Kingdom (UK) from 2000/2001 to 2017/2018 (in million GBP)
- National rail revenue from passenger fares in the United Kingdom (UK) from 2000/2001 to 2017/2018, in nominal and real prices (in million GBP)
- Public sector expenditure on railways in the United Kingdom (UK) from 2013/14 to 2017/18 (in million GBP)
- Construction output value of new railways infrastructure in Great Britain (GB) from 2000 to 2018* (in million GBP)*
- Amount of freight moved annually on the rail network in Great Britain (UK) from 2003/04 to 2017/18* (in billion net tonne-kilometres)
- Volume of freight transported on the Le Shuttle in the United Kingdom (UK) from 1994 to 2015 (in 1,000 tonnes)
- Number of passengers exiting and entering train stations in Great Britain (UK) in 2017/2018
- Leading train stations in Great Britain (UK) by number of passenger interchanges in 2017/2018
- Number of passengers entering and exiting stations in Great Britain between 2015/16 and 2017/18, by region
- Total number of railway fatalities including suicides in Great Britain (UK) from 2015/16 to 2017/18
- Frequency of travelling by train in Great Britain (UK) from 2005 to 2017
- Rail network overall passenger satisfaction rate in Great Britain from 2002/03 to 2017/18*
- Share of passengers having to stand on trains in London (UK) at peak hours in 2017, by train operator
- Share of train journeys arriving on time* in the United Kingdom (UK) from 2006/2007 to 2017/2018, by type of journey
- Number of peak hour services in Manchester (UK) in 2016, by train operator
- Share of passengers having to stand on trains in Manchester at peak hours in 2016, by train operator
- Number of passenger vehicles travelling on the Le Shuttle in the United Kingdom (UK) from 1994 to 2017 (in 1,000s)
- Nitrous oxide (N2O) emissions from public transport in the United Kingdom (UK) from 1990 to 2016 (in 1,000 metric tons of CO2e*)
- Average daily commuting time in Europe by gender in 2014 (in minutes)
Premium Statistics
- Total number of kilometers travelled by passengers on national railways in Great Britain (UK) from financial year 2000/01 to 2017/18, by ticket type* (in billions)
- Consumer price index (CPI) of passenger transport by railway in the United Kingdom (UK) from 2007 to 2018
- Amount of domestic intermodal freight moved annually on the rail network in Great Britain (UK) from 2003/04 to 2017/18 (in billion net tonne-kilometres)
- Amount of international freight moved annually on the rail network in Great Britain (UK) from 2003/04 to 2017/18 (in billion net tonne-kilometres)
- Amount of coal freight moved annually on the rail network in Great Britain (UK) from 2002/03 to 2017/18 (in billion net tonne-kilometres)
- Amount of construction materials moved annually by freight train in Great Britain (UK) from 2003/04 to 2017/18 (in billion net tonne-kilometres)
- Amount of oil and petroleum freight moved annually on the rail network in Great Britain (UK) from 2003/04 to 2017/18 (in billion net tonne-kilometres)
- Number of passengers entering and exiting from stations in Great Britain between 2015/16 and 2017/18, by station facility owner
- Number of potentially high risk train accidents involving passenger trains in Great Britain from 2005/2006 to 2017/2018, by accident type
- Number of public fatalities on railways in Great Britain from 2001/2002 to 2017/2018, according to incident type
- Number of workforce major injuries on railways in Great Britain from 2005/2006 to 2014/2015, according to worker position
- Number of passenger major injuries on railways in Great Britain from 2005/2006 to 2014/2015, according to incident type
- Number of railway fatalities caused by suicide in Great Britain from 2001/02 to 2017/18
- Average weekly household expenditure on rail and tube fares in the United Kingdom (UK) in 2018, by age of household reference person* (in GBP)
- Average weekly household expenditure on rail and tube fares in the United Kingdom (UK) in 2018, by gross income decile group (in GBP)*
- Percentage of weekly household expenditure going on rail and tube fares in the United Kingdom (UK) in 2018, by disposable income decile group*
- Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2017/18* (per 100,000 passenger journeys)
- Direct rail support from the UK government to the rail industry in Great Britain from 2001/2002 to 2016/2017* (in million GBP)
- Share of passenger trains with a maximum delay of five minutes in Sweden from August 2016 to August 2017
- Share of long distance passenger trains with a maximum delay of five minutes in Sweden from August 2016 to August 2017
- Share of short distance passenger trains with a maximum delay of five minutes in Sweden from August 2016 to August 2017
- Share of middle distance passenger trains with a maximum delay of five minutes in Sweden from August 2016 to August 2017
- Number of passenger journeys on the Blackpool Tramway from 2000/01 to 2017/18 (in millions)
- Number of passenger journeys on the Tyne and Wear Metro between 2000/01 and 2017/18 (in millions)
- Annual revenue made from passengers on the Glasgow Underground from 2000/2001 to 2016/2017 (in million GBP)*
- Average number of cars per passenger train for Canada's railway carriers from 2010 to 2014
- Share of customers satisfied with the customer service of the regional railway company Trenord in Italy in 2016
- Number of passengers carried via Japan Railways (JR) transportation in Japan from fiscal year 2010 to 2016 (in billions)
- Share of the Italian population wishing to decrease their use of public transport in large cities in Italy in 2015 and 2017
- Length of time spent daily on public transportation in Canada as of October 2015, by gender
- Share of journeys made by sustainable transport in Italy in 2017, by macro-region*
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