The rate of complaints against rail networks in Great Britain saw a net decrease in this period after a big drop from 2002/03 to 2003/04. However, 2018/19 noted an increase against on the previous year, with 30.1 complaints made per 100,000 passenger journeys.
Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2018/19*
(per 100,000 passenger journeys)
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Statistics on "Passenger rail travel in the United Kingdom (UK)"
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Office of Rail and Road (UK). (June 27, 2019). Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2018/19* (per 100,000 passenger journeys) [Graph]. In Statista. Retrieved January 23, 2020, from https://www.statista.com/statistics/305661/rail-network-complaints-rate-in-great-britain-uk/
Office of Rail and Road (UK). "Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2018/19* (per 100,000 passenger journeys)." Chart. June 27, 2019. Statista. Accessed January 23, 2020. https://www.statista.com/statistics/305661/rail-network-complaints-rate-in-great-britain-uk/
Office of Rail and Road (UK). (2019). Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2018/19* (per 100,000 passenger journeys). Statista. Statista Inc.. Accessed: January 23, 2020. https://www.statista.com/statistics/305661/rail-network-complaints-rate-in-great-britain-uk/
Office of Rail and Road (UK). "Number of Complaints Made against Rail Networks in Great Britain (Uk) from Financial Year 2002/03 to 2018/19* (per 100,000 Passenger Journeys)." Statista, Statista Inc., 27 Jun 2019, https://www.statista.com/statistics/305661/rail-network-complaints-rate-in-great-britain-uk/
Office of Rail and Road (UK), Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2018/19* (per 100,000 passenger journeys) Statista, https://www.statista.com/statistics/305661/rail-network-complaints-rate-in-great-britain-uk/ (last visited January 23, 2020)
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