Rail network complaints rate in Great Britain 2002-2023

Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2022/23

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Release date

November 2023

Region

United Kingdom (Great Britain)

Survey time period

2002 to 2023

Special properties

financial year runs from April 1 to March 31 of each year.

Supplementary notes

The number of complaints made in the 2020/21 financial year was impacted by the COVID-19 pandemic. The Office of Rail and Road has chosen to exclude the figure from its 2020/21 statistical releases for this reason.

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