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Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2017/18* (per 100,000 passenger journeys)

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Rail network complaints rate in Great Britain 2002-2018 This statistic shows the complaint rate against rail networks in Great Britain (UK) between 2002/03 and 2017/18, based on the number of complaints per 100,000 passenger journeys. The rate of complaints decreased steadily in this period after a big drop from 2002/03 to 2003/04. In 2017/18, there were approximately 29.3 complaints per 100,000 passenger journeys, down from 127.8 in 2002/03.
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Complaints per 100,000 journeys
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Complaints per 100,000 journeys
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This statistic shows the complaint rate against rail networks in Great Britain (UK) between 2002/03 and 2017/18, based on the number of complaints per 100,000 passenger journeys. The rate of complaints decreased steadily in this period after a big drop from 2002/03 to 2003/04. In 2017/18, there were approximately 29.3 complaints per 100,000 passenger journeys, down from 127.8 in 2002/03.
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Release date
June 2018
Region
United Kingdom (Great Britain)
Survey time period
2002/03 to 2017/18*
Supplementary notes
* Financial years running from April 1st to March 31st.
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