Unsurprisingly, the busiest train stations were those connected to the London Underground. In 2017/18, 94 million entries and exits of passengers were recorded in Waterloo station, more than in any other. Although only ranking 14th in this list, Clapham Junction saw the greatest number of passenger interchanges that year, over five times the number at Waterloo station.
Such extensive usage of public rail transport also translated into greater income generated from passenger fares. Ordinary and season tickets were responsible for producing a combined 9.7 billion British pounds in income for the rail industry in 2017/18.
In 2018/19, there were 30.1 complaints made for every hundred thousand passenger journeys with British rail services. The rate of complaints had noticeably declined from a peak of 127.8 seen in 2002/03. However, punctuality of train operators was actually decreasing, falling from a high of nearly 92 percent seen in 2011/12 to roughly 89 percent in 2017/18.
In terms of safety on trains, theft of passenger property was the most commonly reported crime on the London Underground. It accounted for nearly every second crime recorded in 2018/19.