Consumer trust in energy suppliers compared with other companies in the UK in 2014

This statistic shows how trustworthy consumers found their energy suppliers compared to other companies supplying energy the United Kingdom (UK) in 2014. 66 percent of consumers found their own energy supplier similar in terms of trustworthiness to other suppliers, while 21 percent considered their supplier a bit more trustworthy.

How trustworthy is your energy supplier compared to others?*

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Sources

In cooperation with
Ipsos
Release date

May 2014

Region

United Kingdom

Survey time period

February 21 to March 3 2014

Number of respondents

1,427 respondents

Age group

15 years and older

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

* The original survey question was worded as follows: "How trustworthy would you say [named energy supplier] is compared to other energy suppliers? By energy supplier, we mean the companies that people buy their electricity or gas from."
Base included all those responsible for paying energy bills who had mains electricity, knew their electricity supplier or, in the case of absense of an electricity supplier or if they did not know who their electricity supplier was, those who had mains gas and knew who their gas supplier was.

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Statistics on "Energy consumer experience in the UK"

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