Triggers for switching gas suppliers in Great Britain 2015

This statistic shows the main triggers for switching gas suppliers in Great Britain in 2015. Of those surveyed, 72 percent of consumers believed the new supplier to be cheaper - this was the leading trigger leading to a switch in suppliers. Seven percent also believed a new supplier had better customer service, and nine percent of respondents switched gas suppliers because they had moved homes.

Thinking about the last time you switched your gas supplier, what was the main trigger causing you to switch?

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Sources

In cooperation with
Ipsos
Release date

September 2016

Region

United Kingdom (Great Britain)

Survey time period

March 2015

Number of respondents

548*

Age group

15 years and older

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

* Base of the survey included all those with mains gas, responsible for the gas bill and who have ever switched their gas supplier.

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Statistics on "Consumer experience of the energy market in the United Kingdom (UK)"

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