European e-government website failure 2013

This statistic presents the share of e-government users in selected European countries who had experienced technical failures of e-government websites in 2013. In 2013, 36 percent of Danish e-government users had experienced a failure of online public service webpages.

European e-government users who experienced technical failure of the online government website in 2013

Characteristic	Share of e-government users
European Union (28 countries)	24%
European Union (27 countries)	24%
Belgium	26%
Bulgaria	30%
Denmark	36%
Estonia	25%
Ireland	11%
Greece	15%
Spain	27%
France	25%
Croatia	28%
Italy	28%
Cyprus	15%
Latvia	9%
Lithuania	16%
Luxembourg	13%
Hungary	15%
Malta	16%
Netherlands	25%
Austria	11%
Poland	21%
Portugal	35%
Romania	24%
Slovenia	16%
Slovakia	24%
Finland	25%
Sweden	21%
United Kingdom	22%
Iceland	15%
Norway	26%
Turkey	32%

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Release date

December 2014

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Region

Europe

Survey time period

2013

Supplementary notes

Within the last 12 months before the survey for private purposes. Derived variable on use of eGovernment services. Individuals used at least one of the following services: for obtaining services from public authorities websites, for downloading official forms, for sending filled in forms.
Data on Czech Republic and Germany unavailable.

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