E-government - Statistics & Facts

E-government consists of the digital interactions between governments and their citizens, other governments, employees and businesses. Based on the increasing internet usage of individuals, online government services are meant to inform citizens and to facilitate e-participation. As of 2014, all UN Member States had national websites, up from only 98 percent two years prior.

Common e-government activities consist of the publication of information such as regulatory services, holidays or notifications or the dialogue between citizen and agency to resolve problems, requests or questions. Other e-government transactions include the filing of online tax returns as well as the applications for services and grants, along with active citizen participation through online involvement. The internet has also become increasingly relevant for providing online government content specifically geared to vulnerable and disadvantaged groups, such as immigrants or the elderly, and material directed towards women and the youth.

In 2014, the countries ranked highest as e-participation leaders were the Netherlands, the Republic of Korea and Uruguay. All of these countries gained high participation rates in e-information, e-consultation and e-decision making. In 2016, the United Kingdom ranked first in the global E-Government Development Index (EGDI) ranking with a near perfect score of 0.92.

As of December 2014, 76 percent of Americans have used the internet to access governmental data or information. The most popular types of online information accessed via governmental websites were weather information, followed by transportation and crime data. Open government data is most commonly available in the public spending sector, followed by education and health. According to 56 percent of U.S. adults, government data sharing will allow journalists to cover government activities more thoroughly but only five percent believe OGD sharing to be effective on a federal level. A total of 49 percent of U.S. adults used the internet to access government information, the largest demographic group to do so being 18 to 29 year olds. As of the fourth quarter of 2016, e-government sites in the United States scored a customer satisfaction rating of 75.3 index points on a scale of 0 to 100 points. The highest-rated U.S. e-government websites included Medicare Prescription Plan Costs and SSA Retirement Estimator.

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