E-government consists of the digital interactions between governments and their citizens, other governments, employees and businesses. Based on the increasing internet usage of individuals, online government services are meant to inform citizens and to facilitate e-participation. As of 2014, all UN Member States had national websites, up from only 98 percent two years prior.
Common e-government activities consist of the publication of information such as regulatory services, holidays or notifications or the dialogue between citizen and agency to resolve problems, requests or questions. Other e-government transactions include the filing of online tax returns as well as the applications for services and grants, along with active citizen participation through online involvement. The internet has also become increasingly relevant for providing online government content specifically geared to vulnerable and disadvantaged groups, such as immigrants or the elderly, and material directed towards women and the youth.
In 2014, the countries ranked highest as e-participation leaders were the Netherlands, the Republic of Korea and Uruguay. All of these countries gained high participation rates in e-information, e-consultation and e-decision making. In 2016, the United Kingdom ranked first in the global E-Government Development Index (EGDI) ranking with a near perfect score of 0.92.
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