E-government - Statistics & Facts
Statistics and facts about E-government
E-government consists of the digital interactions between governments and their citizens, other governments, employees and businesses. Based on the increasing internet usage of individuals, online government services are meant to inform citizens and to facilitate e-participation. As of 2014, all UN Member States had national websites, up from only 98 percent two years prior.
Common e-government activities consist of the publication of information such as regulatory services, holidays or notifications or the dialogue between citizen and agency to resolve problems, requests or questions. Other e-government transactions include the filing of online tax returns as well as the applications for services and grants, along with active citizen participation through online involvement. The internet has also become increasingly relevant for providing online government content specifically geared to vulnerable and disadvantaged groups, such as immigrants or the elderly, and material directed towards women and the youth.
In 2014, the countries ranked highest as e-participation leaders were the Netherlands, the Republic of Korea and Uruguay. All of these countries gained high participation rates in e-information, e-consultation and e-decision making. South Korea also ranked first in the global E-Government Development Index (EGDI) ranking with a near perfect score of 0.95.
As of December 2014, 76 percent of Americans have used the internet to access governmental data or information. The most popular types of online information accessed via governmental websites were weather information, followed by transportation and crime data. Open government data is most commonly available in the public spending sector, followed by education and health. According to 56 percent of U.S. adults, government data sharing will allow journalists to cover government activities more thoroughly but only five percent believe OGD sharing to be effective on a federal level. A total of 49 percent of U.S. adults used the internet to access government information, the largest demographic group to do so being 18 to 29 year olds. Overall, e-government sites in the United States scored a customer satisfaction rating of 75.1 index points. The highest-rated U.S. e-government websites included Medicare Prescription Plan Costs and SSA Retirement Estimator.
- Devices used to access governmental websites 2014Devices used to access governmental websites 2014
Devices used to access local or national government websites according to internet users in selected countries as of October 2014
- Most visited U.S. government web properties in October 2016Most visited U.S. government web properties in October 2016
Most popular governmental web properties in the United States in October 2016, based on number of unique visitors (in millions)
- E-Government Development Index (EGDI) 2016, by country+E-Government Development Index (EGDI) 2016, by country
World e-government leaders based on E-Government Development Index (EGDI) in 2016 (index rating)
- E-Government Development Index (EGDI) 2016, by regionE-Government Development Index (EGDI) 2016, by region
E-Government Development Index (EGDI) of global regions in 2016 (index rating)
- Transactional e-government service offerings 2016, by sectorTransactional e-government service offerings 2016, by sector
Types of transactional online services offered by national websites worldwide as of 2016, by sector
- Global open government data availability 2014, by sectorGlobal open government data availability 2014, by sector
Number of countries offering open government data as of January 2014, by sector
- Twitter: number of monthly active users 2010-2016Twitter: number of monthly active users 2010-2016
- Share of people engaging in online service activities in the Netherlands 2012-2016Share of people engaging in online service activities in the Netherlands 2012-2016
- Institutions and enterprises trusted to collect personal data in the UK 2015Institutions and enterprises trusted to collect personal data in the UK 2015
- Concerns about data security of e-government services in Germany 2015Concerns about data security of e-government services in Germany 2015
- Attitudes towards personal data privacy in the United Kingdom 2015, by age groupAttitudes towards personal data privacy in the United Kingdom 2015, by age group