Customer retention grounds for networks in the UK in 2014, by area

This statistic shows the main reasons for customer retention in the United Kingdom (UK) as of March 2014, by region. Of the all respondents, 42 percent in the urban and 19 percent in the rural areas stated they did not change their network because they were satisfied with it.

Network customer retention reasons in the United Kingdom (UK) as of March 2014, by urban/rural area

Urban areasRural/ Remote rural areas
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Source

Release date

December 2014

Region

United Kingdom

Survey time period

1st to 30th March 2014

Number of respondents

1,124 respondents

Age group

16 years and older

Special properties

clietns who have been with their network for over 2 years

Method of interview

Face-to-face interview

Supplementary notes

During the survey, this question was posed as follows: "What is the main reason you are still with your network?"
Chart includes figures of 5% and above.

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