In the fiscal year of 2021, Southwest Airlines generated 15.8 billion U.S. dollars in revenue. The airline saw incremental increases since 2010, before declining severely when the coronavirus pandemic started.
Southwest Airlines' financial metrics
Southwest Airlines brings in more operating revenue than it pays in operating expenses, an indication of the financial stability for the company. The airline held total assets at 25.9 billion U.S. dollars in 2019, an increase of over 10.4 billion U.S. dollars since 2010. Southwest Airlines is one of the top ten largest airlines worldwide, in terms of sales in 2018.
Customer experience with Southwest
As one of the largest low-cost carriers in the world, Southwest faces a trade-off of cost-effectiveness with customer contentment. In 2019, customers had a satisfaction index score of 79 for the airline company. About 79.4 percent of Southwest's flights were on time in 2019, placing the airline in the center of ranked airlines. The company had a rate of 2.89 mishandled bags per 1,000 passengers in that same year, standing close to the middle amongst its competitors.
Southwest Airlines Co.'s operating revenue from FY 2010 to FY 2021
(in million U.S. dollars)
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Southwest Airlines. (February 7, 2022). Southwest Airlines Co.'s operating revenue from FY 2010 to FY 2021 (in million U.S. dollars) [Graph]. In Statista. Retrieved May 27, 2022, from https://www.statista.com/statistics/419080/operating-revenue-of-southwest-airlines/
Southwest Airlines. "Southwest Airlines Co.'s operating revenue from FY 2010 to FY 2021 (in million U.S. dollars)." Chart. February 7, 2022. Statista. Accessed May 27, 2022. https://www.statista.com/statistics/419080/operating-revenue-of-southwest-airlines/
Southwest Airlines. (2022). Southwest Airlines Co.'s operating revenue from FY 2010 to FY 2021 (in million U.S. dollars). Statista. Statista Inc.. Accessed: May 27, 2022. https://www.statista.com/statistics/419080/operating-revenue-of-southwest-airlines/
Southwest Airlines. "Southwest Airlines Co.'s Operating Revenue from Fy 2010 to Fy 2021 (in Million U.S. Dollars)." Statista, Statista Inc., 7 Feb 2022, https://www.statista.com/statistics/419080/operating-revenue-of-southwest-airlines/
Southwest Airlines, Southwest Airlines Co.'s operating revenue from FY 2010 to FY 2021 (in million U.S. dollars) Statista, https://www.statista.com/statistics/419080/operating-revenue-of-southwest-airlines/ (last visited May 27, 2022)
