Revenue passenger miles (RPMs) of Southwest Airlines 2010-2019

In the fiscal year of 2019, Southwest Airlines transported passengers on a total of over 131.3 billion miles. The leading low-cost carrier had a capacity of 157.2 billion available seat miles in that same year, and as such was efficient in using its fleet to transport paying customers.  

  

 Flying with Southwest 

   Southwest Airlines' main hub, Las Vegas McCarran International Airport, saw a traffic of 17.5 million Southwest passengers in 2018. The low-cost air carrier received a customer satisfaction index score of 79 in 2019, which is above the average for all airlines in the United States for that year. According to corporate travel buyers, the most appreciated trait of Southwest Airlines was its overall value, which had a rating of 3.99 out of 5. Only 14 percent of U.S. adults surveyed, both business passengers and passengers flying for leisure or personal reasons, had an unfavorable opinion of the airline company. 

What contributes to a favorable opinion of a flight?

Price is the most important factor considered by global airline travelers when booking a flight. Additional contributing determinants include the convenience of the departure time and selecting from which airports to depart/return. In the United States, complimentary checked luggage and ample legroom are highly valued factors. By 2021, around 90 percent of airlines could provide wireless in-flight services for passengers and cabin crew members.