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Airline satisfaction on short-haul flights in North America 2020

North American airline satisfaction index scores on short-haul flights as of March 2020*

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Release date

May 2020

Region

North America

Survey time period

April 2019 to March 2020

Supplementary notes

* The index score is based on responses from10,100 passengers who flew on a major North American airline on long-haul and short-haul flights within the past month. Index scores are based on a 1,000-point scale.

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