Southwest Airlines - Statistics & Facts

The world’s second biggest airline by market value, Southwest Airlines, is a major U.S. low-cost carrier headquartered in Dallas, Texas and serves 102 destinations across the U.S., Mexico and Central America.

After the merger of Orlando-based AirTran Airways in late 2014 under the Southwest Airlines brand, the company’s operating income almost doubled, from 2.2 billion U.S. dollars to 4.1 billion U.S. dollars in 2015. The merger also provided growth on the domestic passenger market. In 2015, Southwest Airlines became the leading carrier in terms of market share and surpassed its main competitors, American Airlines and Delta Air Lines. The airline couldn't managed to keep its domestic supremacy in 2019.

In 2019, the low-cost airline carried 134 million passengers and had a capacity of 157.25 billion available seat miles (ASMs). Its main hubs were Chicago Midway and Baltimore, with over 200 daily departures offered. Falling fuel costs enabled the airline to lower its operating expenses from 16.38 billion U.S. dollars in 2014 to 15.7 billion U.S. dollars the next year. However, by 2019 the company reported the highest operating expenses in the last ten years.

According to the American Customer Satisfaction Index (ACSI), the company scored 79 points in 2019, with 100 being the highest and best possible score. The airline had one of the lowest rates of consumer complaints received in 2019.

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Southwest Airlines

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