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Southwest Airlines - Statistics & Facts

The world’s biggest airline by market value, Southwest Airlines, is a major U.S. low-cost carrier headquartered in Dallas, Texas and serves 102 destinations across the U.S., Mexico and Central America.

Expansion of Southwest Airlines

After the merger of Orlando-based AirTran Airways in late 2014 under the Southwest Airlines brand, the company’s operating income almost doubled, from 2.2 billion U.S. dollars to 4.1 billion U.S. dollars in 2015. The merger also provided growth on the domestic passenger market. In 2015, Southwest Airlines became the leading carrier in terms of market share and surpassed its main competitors, American Airlines and Delta Air Lines. The airline couldn't managed to keep its domestic supremacy in 2020.

Impact of COVID-19 on the airline's performance

The coronavirus pandemic heavily impacted the airline's performance; in 2020 the low-cost airline carried only 54 million passengers and had a capacity of 103.5 billion available seat miles (ASMs). Its main hubs were Denver International Airport and Chicago Midway, with 4.9 and four million Southwest passengers handled at the respective airports. Travel restrictions enabled the airline to lower its operating expenses to 12.86 billion U.S. dollars in 2020.

Customer satisfaction

According to the American Customer Satisfaction Index (ACSI), the company scored 79 points in 2021, with 100 being the highest and best possible score. The airline had one of the lowest rates of consumer complaints received in 2020.

Key figures

The most important key figures provide you with a compact summary of the topic of "Southwest Airlines" and take you straight to the corresponding statistics.

Financials

Segments

Customer service

Interesting statistics

In the following 5 chapters, you will quickly find the {amountStatistics} most important statistics relating to "Southwest Airlines".

Southwest Airlines

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Southwest Airlines - Statistics & Facts

The world’s biggest airline by market value, Southwest Airlines, is a major U.S. low-cost carrier headquartered in Dallas, Texas and serves 102 destinations across the U.S., Mexico and Central America.

Expansion of Southwest Airlines

After the merger of Orlando-based AirTran Airways in late 2014 under the Southwest Airlines brand, the company’s operating income almost doubled, from 2.2 billion U.S. dollars to 4.1 billion U.S. dollars in 2015. The merger also provided growth on the domestic passenger market. In 2015, Southwest Airlines became the leading carrier in terms of market share and surpassed its main competitors, American Airlines and Delta Air Lines. The airline couldn't managed to keep its domestic supremacy in 2020.

Impact of COVID-19 on the airline's performance

The coronavirus pandemic heavily impacted the airline's performance; in 2020 the low-cost airline carried only 54 million passengers and had a capacity of 103.5 billion available seat miles (ASMs). Its main hubs were Denver International Airport and Chicago Midway, with 4.9 and four million Southwest passengers handled at the respective airports. Travel restrictions enabled the airline to lower its operating expenses to 12.86 billion U.S. dollars in 2020.

Customer satisfaction

According to the American Customer Satisfaction Index (ACSI), the company scored 79 points in 2021, with 100 being the highest and best possible score. The airline had one of the lowest rates of consumer complaints received in 2020.

Interesting statistics

In the following 5 chapters, you will quickly find the {amountStatistics} most important statistics relating to "Southwest Airlines".

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