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Southwest Airlines - statistics & facts

The world’s biggest airline by market value, Southwest Airlines, is a major U.S. low-cost carrier headquartered in Dallas, Texas and serves 121 destinations across the U.S., Mexico, and Central America.

Expansion of Southwest Airlines

After the merger of Orlando-based AirTran Airways in late 2014 under the Southwest Airlines brand, the company’s operating income almost doubled, from 2.2 billion U.S. dollars to 4.1 billion U.S. dollars in 2015. The merger also provided growth on the domestic passenger market. In 2015, Southwest Airlines became the leading carrier in terms of market share and surpassed its main competitors, American Airlines and Delta Air Lines. The airline couldn't managed to keep its domestic supremacy in 2021.

Impact of COVID-19 on the airline's performance

The coronavirus pandemic heavily impacted the airline's performance; in 2021 the low-cost airline carried over 99 million passengers and had a capacity of 132 billion available seat miles (ASMs). Travel restrictions enabled the airline to lower its operating expenses to 14 billion U.S. dollars in 2021. Its main hubs were Denver International Airport and Chicago Midway, with nine and 7.7 million Southwest passengers handled at the respective airports.

Customer satisfaction

According to the American Customer Satisfaction Index (ACSI), the company scored 79 points in 2021, with 100 being the highest and best possible score. The airline also had one of the lowest rates of consumer complaints received in 2021.

Interesting statistics

In the following 5 chapters, you will quickly find the 27 most important statistics relating to "Southwest Airlines".

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Contact Vianny Gutierrez-Cruz
Vianny Gutierrez-Cruz
Sales Manager– Contact (United States)

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Contact Ziyan Zhang
Ziyan Zhang
Customer Relations– Contact (Asia)

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Contact Kisara Mizuno
Kisara Mizuno
Customer Success Manager– Contact (Asia)

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Contact Lodovica Biagi
Lodovica Biagi
Director of Operations– Contact (Europe)

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Contact Carolina Dulin
Carolina Dulin
Associate Director - LAC– Contact (Latin America)

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