Business performance
Founded under the name “NewAir” by David Neeleman in February of 1999, the company commenced operations on February 11, 2000, with services to Buffalo and Fort Lauderdale. The airline now has over 100 destinations throughout North and South America, In the 2020 fiscal year, JetBlue's operating revenue fell by 63.5 percent from the previous year, reaching a low of 2.9 billion U.S. dollars. Though they saw significant improvement in the 2021 fiscal year, with a revenue of six billion U.S. dollars, this was still less than in 2019, and JetBlue's net income still came at a loss of 182 million U.S. dollars for the 2021 fiscal year. Hitting a low of 14.2 million in 2020, the number of JetBlue passengers in 2021 increased to 30.1 million, and the revenue passenger miles for that year added up to 41.1 billion.Customer satisfaction is crumbling
As of March 2020, the airline was ranked number two in customer satisfaction among airlines in North American with a satisfaction index score of 833. A year later, the airline had the second-highest rate in customer complaints in the country.
