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JetBlue Airways - statistics & facts

JetBlue Airways is a low-cost U.S. carrier headquartered in Long Island, New York, and based out of John F. Kennedy International Airport. Ranked by passenger traffic, JetBlue is among the leading low-cost carriers worldwide as well as the sixth largest domestic airline in the United States, accounting for 5.3 percent of the domestic market in 2021. The company also maintains corporate offices in Orlando, Florida and Cottonwood Heights in Utah.

Business performance

Founded under the name “NewAir” by David Neeleman in February of 1999, the company commenced operations on February 11, 2000, with services to Buffalo and Fort Lauderdale. The airline now has over 100 destinations throughout North and South America, In the 2020 fiscal year, JetBlue's operating revenue fell by 63.5 percent from the previous year, reaching a low of 2.9 billion U.S. dollars. Though they saw significant improvement in the 2021 fiscal year, with a revenue of six billion U.S. dollars, this was still less than in 2019, and JetBlue's net income still came at a loss of 182 million U.S. dollars for the 2021 fiscal year. Hitting a low of 14.2 million in 2020, the number of JetBlue passengers in 2021 increased to 30.1 million, and the revenue passenger miles for that year added up to 41.1 billion.

Customer satisfaction is crumbling

As of March 2020, the airline was ranked number two in customer satisfaction among airlines in North American with a satisfaction index score of 833. A year later, the airline had the second-highest rate in customer complaints in the country.

Interesting statistics

In the following 5 chapters, you will quickly find the 27 most important statistics relating to "JetBlue Airways".

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