The number of complaints, which were reviewed and resolved by the Financial Ombudsman Service in the United Kingdom (UK), generally increased from 2003/2004 to 2020/2021, albeit with significant fluctuations. In 2020/2021, approximately 248,000 complaints were settled by the professional mediating service, which showed a decrease compared to the previous year. Conversely, in the same year the number of new cases increased slightly from the previous year.
Number of complaints resolved by the Financial Ombudsman Service in the United Kingdom (UK) from 2003/2004 to 2020/2021
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Financial Ombudsman Service. (June 30, 2020). Number of complaints resolved by the Financial Ombudsman Service in the United Kingdom (UK) from 2003/2004 to 2020/2021 [Graph]. In Statista. Retrieved August 16, 2022, from https://www.statista.com/statistics/419089/financial-complaints-resolved-by-ombudsman-united-kingdom-uk/
Financial Ombudsman Service. "Number of complaints resolved by the Financial Ombudsman Service in the United Kingdom (UK) from 2003/2004 to 2020/2021." Chart. June 30, 2020. Statista. Accessed August 16, 2022. https://www.statista.com/statistics/419089/financial-complaints-resolved-by-ombudsman-united-kingdom-uk/
Financial Ombudsman Service. (2020). Number of complaints resolved by the Financial Ombudsman Service in the United Kingdom (UK) from 2003/2004 to 2020/2021. Statista. Statista Inc.. Accessed: August 16, 2022. https://www.statista.com/statistics/419089/financial-complaints-resolved-by-ombudsman-united-kingdom-uk/
Financial Ombudsman Service. "Number of Complaints Resolved by The Financial Ombudsman Service in The United Kingdom (Uk) from 2003/2004 to 2020/2021." Statista, Statista Inc., 30 Jun 2020, https://www.statista.com/statistics/419089/financial-complaints-resolved-by-ombudsman-united-kingdom-uk/
Financial Ombudsman Service, Number of complaints resolved by the Financial Ombudsman Service in the United Kingdom (UK) from 2003/2004 to 2020/2021 Statista, https://www.statista.com/statistics/419089/financial-complaints-resolved-by-ombudsman-united-kingdom-uk/ (last visited August 16, 2022)
