Financial complaint cases resolved in the United Kingdom (UK) 2003-2020

Published by F. Norrestad, Nov 9, 2020
This statistic illustrates the number of complaints, which were reviewed and resolved by the Financial Ombudsman Service in the United Kingdom (UK) between the financial years of 2009/2010 to 2019/2020. It can be seen that the volume of resolved cases fluctuated throughout the period under observation. In 2019/2020, approximately 295.6 thousand complaints were settled by the professional mediating service, which showed a decrease compared to the previous year. In the same year, the number of new cases also fell from the previous year.

Number of complaints resolved by the Financial Ombudsman Service in the United Kingdom (UK) from 2003/2004 to 2019/2020

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Source

Release date

June 2020

Region

United Kingdom

Survey time period

2009/2010 to 2019/2020

Supplementary notes

Financial years ending March 31st, respectively.
Data prior to 2018 is from previous reports.

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