Financial complaint cases resolved in the United Kingdom (UK) 2003-2021

Published by Statista Research Department, Jun 15, 2022
The number of complaints, which were reviewed and resolved by the Financial Ombudsman Service in the United Kingdom (UK), generally increased from 2003/2004 to 2020/2021, albeit with significant fluctuations. In 2020/2021, approximately 248,000 complaints were settled by the professional mediating service, which showed a decrease compared to the previous year. Conversely, in the same year the number of new cases increased slightly from the previous year.

Number of complaints resolved by the Financial Ombudsman Service in the United Kingdom (UK) from 2003/2004 to 2020/2021

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Release date

June 2020

Region

United Kingdom

Survey time period

2009/2010 to 2020/2021

Supplementary notes

Financial years ending March 31st, respectively.
Data prior to 2018 is from previous reports.

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