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Financial complaint cases resolved in the United Kingdom (UK) 2003-2018
Financial complaint cases resolved in the United Kingdom (UK) 2003-2018
Number of complaints resolved by the Financial Ombudsman Service in the United Kingdom (UK) from 2009/2010 to 2017/2018
This statistic illustrates the number of complaints, which were reviewed and resolved by the Financial Ombudsman Service in the United Kingdom (UK) between the financial years of 2009/2010 to 2017/2018. It can be seen that the volume of resolved cases increased with some fluctuation throughout the period under observation. In 2017/2018, over 400 thousand complaints were settled by the professional mediating service, which showed an increase compared to 2004, when over 76.7 thousand cases were resolved.
Number of complaints resolved by the Financial Ombudsman Service in the United Kingdom (UK) from 2009/2010 to 2017/2018
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| Number of complaints | |
|---|---|
| 2003/04 | 76,704 |
| 2004/05 | 90,908 |
| 2005/06 | 119,432 |
| 2006/07 | 111,673 |
| 2007/08 | 99,699 |
| 2008/09 | 113,949 |
| 2009/10 | 166,321 |
| 2010/11 | 164,899 |
| 2011/12 | 222,333 |
| 2012/13 | 223,229 |
| 2013/14 | 518,778 |
| 2014/15 | 448,387 |
| 2015/16 | 438,802 |
| 2016/17 | 336,381 |
| 2017/18 | 400,658 |
| Number of complaints | |
|---|---|
| 2003/04 | 76,704 |
| 2004/05 | 90,908 |
| 2005/06 | 119,432 |
| 2006/07 | 111,673 |
| 2007/08 | 99,699 |
| 2008/09 | 113,949 |
| 2009/10 | 166,321 |
| 2010/11 | 164,899 |
| 2011/12 | 222,333 |
| 2012/13 | 223,229 |
| 2013/14 | 518,778 |
| 2014/15 | 448,387 |
| 2015/16 | 438,802 |
| 2016/17 | 336,381 |
| 2017/18 | 400,658 |
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Description
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More information
This statistic illustrates the number of complaints, which were reviewed and resolved by the Financial Ombudsman Service in the United Kingdom (UK) between the financial years of 2009/2010 to 2017/2018. It can be seen that the volume of resolved cases increased with some fluctuation throughout the period under observation. In 2017/2018, over 400 thousand complaints were settled by the professional mediating service, which showed an increase compared to 2004, when over 76.7 thousand cases were resolved.
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- Show publisher information
- Release date
- May 2018
- Region
- United Kingdom
- Survey time period
- 2009/2010 to 2017/2018
- Supplementary notes
-
Financial years ending March 31st, respectively.
Data prior to 2016 is from previous reports.
Source
- Show sources information
- Show publisher information
- Release date
- May 2018
More information
- Region
- United Kingdom
- Survey time period
- 2009/2010 to 2017/2018
- Supplementary notes
-
Financial years ending March 31st, respectively.
Data prior to 2016 is from previous reports.
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Statistics
- Initial financial complaints to Ombudsman service in the UK 2017-2018, by product
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- Age distribution of customers who lodged financial complaints in the UK 2017-2018
- Financial Ombudsman: regional distribution of consumer complaints in the UK 2017-2018
- Financial product complaints of small businesses in the UK 2016/17-2017/18
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- Customer complaints about banking and credit services in the UK 2017-2018
- Customer complaints about pensions in the United Kingdom (UK) 2009-2018
- Complaints closed against the National Westminster Bank in H1 2018, by product type
- Closed complaints against Nationwide Building Society products in the UK H1 2018
- Stockbroking and portfolio management related customer complaints in the UK 2009-2018
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- Complaints against the Lloyds Bank Plc closed in the UK for 2014 H1, by product type
- Ownership or use of financial products on the British market in 2014
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Studies
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- Brand awareness: Financial services providers in the United Kingdom (UK)
- Brand awareness: Financial services providers in Germany
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- Islamic Financial Services Industry Stability Report 2018
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- Beyond Fintech: a pragmatic assessment of disruptive potential in financial services 2017
- Consumer Response Annual Report 2018
- Islamic Financial Services Industry Stability Report 2017
- Key Facts about the UK as an International Financial Centre 2018
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- Share of customers financial complaints in the United Kingdom (UK) from April 2017 to March 2018, by region
- Share of financial services complaints of small businesses to the Financial Ombudsman in the United Kingdom (UK) from 2016/17 to 2017/18, by product
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- Number of complaints regarding consumer credit lines* in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Number of new financial complaint cases opened by the Financial Ombudsman in the United Kingdom (UK) from 2004/05 to 2017/18
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- Number of complaints regarding pension products and services in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Total number of resolved complaints against National Westminster Bank plc in the United Kingdom (UK) as of first half of 2018, by product type
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