number of new cases increased slightly from the previous year.
The number of complaints, which were reviewed and resolved by the Financial Ombudsman Service in the United Kingdom (UK), generally increased from 2003/2004 to 2020/2021, albeit with significant fluctuations. In 2020/2021, approximately 248,000 complaints were settled by the professional mediating service, which showed a decrease compared to the previous year. Conversely, in the same year the Number of complaints resolved by the Financial Ombudsman Service in the United Kingdom (UK) from 2003/2004 to 2020/2021
Loading statistic...
Basic Account
Get to know the platform
You only have access to basic statistics.
Single Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access
Corporate solution including all features.
* Prices do not include sales tax.
Further Content: You might find this interesting as well
Statistics
- Distribution of most complained-about financial products in the UK until March 2015
- Initial financial complaints to Ombudsman service in the UK 2018-2019, by product
- Financial product complaints of small businesses in the UK 2017/18-2018/19
- Financial complaints against businesses in the United Kingdom (UK) 2018/19
- Financial Ombudsman: financial services complaint cases opened in the UK 2004-2021
- Financial complaints distribution regarding various products in the UK 2018-2019
- Consumer credit related customer complaints in the UK 2009-2021
- Customer complaints about banking and credit services in the UK 2019-2020
- Stockbroking related customer complaints in the UK 2009-2021
- Complaints against the Co-operative Bank plc filed in the United Kingdom in H1 2021
- Health and medical insurance customer complaints in the UK 2010-2016
- Customer complaints related to investments and pensions in the UK 2018-2019
Financial Ombudsman Service. (June 30, 2020). Number of complaints resolved by the Financial Ombudsman Service in the United Kingdom (UK) from 2003/2004 to 2020/2021 [Graph]. In Statista. Retrieved August 16, 2022, from https://www.statista.com/statistics/419089/financial-complaints-resolved-by-ombudsman-united-kingdom-uk/
Financial Ombudsman Service. "Number of complaints resolved by the Financial Ombudsman Service in the United Kingdom (UK) from 2003/2004 to 2020/2021." Chart. June 30, 2020. Statista. Accessed August 16, 2022. https://www.statista.com/statistics/419089/financial-complaints-resolved-by-ombudsman-united-kingdom-uk/
Financial Ombudsman Service. (2020). Number of complaints resolved by the Financial Ombudsman Service in the United Kingdom (UK) from 2003/2004 to 2020/2021. Statista. Statista Inc.. Accessed: August 16, 2022. https://www.statista.com/statistics/419089/financial-complaints-resolved-by-ombudsman-united-kingdom-uk/
Financial Ombudsman Service. "Number of Complaints Resolved by The Financial Ombudsman Service in The United Kingdom (Uk) from 2003/2004 to 2020/2021." Statista, Statista Inc., 30 Jun 2020, https://www.statista.com/statistics/419089/financial-complaints-resolved-by-ombudsman-united-kingdom-uk/
Financial Ombudsman Service, Number of complaints resolved by the Financial Ombudsman Service in the United Kingdom (UK) from 2003/2004 to 2020/2021 Statista, https://www.statista.com/statistics/419089/financial-complaints-resolved-by-ombudsman-united-kingdom-uk/ (last visited August 16, 2022)