Attitude towards energy supply held by smart meter users in Great Britain 2019

This statistic shows the views of customers who were asked about their attitudes towards energy in Great Britain (GB) in 2019, broken down by meter ownership type. Users of smart meters generally are more confident in their decisions around energy, and more trusting of their energy supplier. 59 percent of smart meter users think they pay the right amount for the energy they use, compared to 55 percent of respondents with a traditional meter.
As of 2019, there were over 15 million domestic smart meters in operation.

Consumer perspective on energy supply by meter ownership type in Great Britain in 2019

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Release date

March 2020


United Kingdom (Great Britain)

Survey time period

November 6 to December 2, 2019

Number of respondents


Age group

21 years and older

Supplementary notes

* 9,569 online surveys and 4,554 offline interviews.

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Statistics on "Smart meters in Great Britain"

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