What reasons do you have to not shop online?*

Reasons to not shop online in the Netherlands 2015 This statistic shows the responses to the survey question: "What reasons do you have to not shop online?" As of 2015, a little more than 30 percent of individuals who do not shop online in the Netherlands said they do not shop online because they were worried about safety or privacy.
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Share of individuals who do not shop online
Would rather visit a store, for example to see the product in real life79%
Another reason52%
Worries about safety or privacy, e.g. because you do not like to give creditcard or personal information online31%
Did not know how to or you have too little experience with it25%
Lack of trust if the good would be delivered or returned, or if complaints would be handled correctly23%
Not owning a payment card with which you could pay online15%
It was a problem to receive the goods at home7%
The company did not deliver goods or services in the Netherlands3%
Share of individuals who do not shop online
Would rather visit a store, for example to see the product in real life79%
Another reason52%
Worries about safety or privacy, e.g. because you do not like to give creditcard or personal information online31%
Did not know how to or you have too little experience with it25%
Lack of trust if the good would be delivered or returned, or if complaints would be handled correctly23%
Not owning a payment card with which you could pay online15%
It was a problem to receive the goods at home7%
The company did not deliver goods or services in the Netherlands3%

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Description Source More information
This statistic shows the responses to the survey question: "What reasons do you have to not shop online?" As of 2015, a little more than 30 percent of individuals who do not shop online in the Netherlands said they do not shop online because they were worried about safety or privacy.
Show more
Release date
December 2015
Region
Netherlands
Survey time period
2015
Number of respondents
4,500 respondents
Age group
12 years and older
Special properties
individuals who have not made a purchased a good or service via internet in the last 12 months
Method of interview
Computer-assisted telephone interviews (CATI)
Supplementary notes
* Source notes the respondents were "asked why they have not ordered or purchased any goods or services via internet in the 12 months prior to the survey."

The source adds respondents could "list more problems or reasons, therefore these do not add up to the total problems or reasons."

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