EDF Energy: gas customer satisfaction

This statistic shows the satisfaction level of gas customers of EDF Energy in Great Britain in as of February 2018. It shows that 71 percent of the respondents were satisfied with the ease of contacting their supplier, but only 33 percent of the respondents would recommend EDF Energy as a gas supplier.

Satisfaction levels of EDF Energy gas customers in Great Britain in 2017

Characteristic	Share of respondents who were satisfied
Satisfied with ease of contacting supplier	71%
Satisfied with understandable bills	70%
Satisfied with supplier service	59%
Agree supplier values its customers	35%
Would recommend supplier	33%

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Release date

February 2018

More information

Region

Europe, United Kingdom (Great Britain)

Survey time period

January to March 2017

Number of respondents

10,000 respondents

Age group

16 years and older

Method of interview

Online survey

Supplementary notes

The source adds that the data was taken from the GfK Energy Research Panel, a semi-continuous, nationally representative panel of 10,000 homes in Great Britain.

EDF is one of the so called 'Big Six' energy suppliers in the United Kingdom.

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