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Gas customer satisfaction of EDF Energy in Great Britain 2018
Gas customer satisfaction of EDF Energy in Great Britain 2018
Satisfaction levels of gas customers of EDF Energy in Great Britain in 2018
by Ian Tiseo,
last edited
Mar 11, 2019
This statistic shows the satisfaction level of gas customers of EDF Energy in Great Britain (GB) in as of February 2018. It shows that 71 percent of the respondents were satisfied with the ease of contacting their supplier, but only 33 percent of the respondents would recommend EDF Energy as a gas supplier.
Satisfaction levels of gas customers of EDF Energy in Great Britain in 2018
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| Share of answers in percentage | |
|---|---|
| Satisfied with supplier service | 59% |
| Satisfied with understandable bills | 70% |
| Satisfied with ease of contacting supplier | 71% |
| Would recommend supplier | 33% |
| Agree supplier values its customers | 35% |
| Share of answers in percentage | |
|---|---|
| Satisfied with supplier service | 59% |
| Satisfied with understandable bills | 70% |
| Satisfied with ease of contacting supplier | 71% |
| Would recommend supplier | 33% |
| Agree supplier values its customers | 35% |
© Statista 2019
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Source: Ofgem
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Description
Source
More information
by Ian Tiseo,
last edited
Mar 11, 2019
This statistic shows the satisfaction level of gas customers of EDF Energy in Great Britain (GB) in as of February 2018. It shows that 71 percent of the respondents were satisfied with the ease of contacting their supplier, but only 33 percent of the respondents would recommend EDF Energy as a gas supplier.
- Source
- Ofgem
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- February 2018
- Region
- Europe, United Kingdom (Great Britain)
- Survey time period
- 2018
- Number of respondents
- 10,000 respondents
- Age group
- 16 years and older
- Supplementary notes
-
The source adds that the data was taken from the GfK Energy Research Panel, a semi-continuous, nationally repesentative panel of 10,000 homes in Great Britain.
EDF is one of the so called 'Big Six' energy suppliers in the United Kingdom.
Source
- Source
- Ofgem
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- February 2018
More information
- Region
- Europe, United Kingdom (Great Britain)
- Survey time period
- 2018
- Number of respondents
- 10,000 respondents
- Age group
- 16 years and older
- Supplementary notes
-
The source adds that the data was taken from the GfK Energy Research Panel, a semi-continuous, nationally repesentative panel of 10,000 homes in Great Britain.
EDF is one of the so called 'Big Six' energy suppliers in the United Kingdom.
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Statistics on "Consumer experience of the energy market in the United Kingdom (UK)"
- Overview
The most important statistics
- What type of energy supplier, if any, provides you with your gas?Gas providers in Great Britain (UK) 2014
- Level of trust in main energy suppliers in Great Britain (UK) in 2014, by region*Trust in main energy suppliers in Great Britain (UK) in 2014, by region
- Thinking about all of your day to day costs, which of the following, if any, are you MOST concerned about?Most concerning daily costs in Great Britain (UK) 2014, by gender
- Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Provides information that is clear and easy to understandImportance of clear information from energy companies in Great Britain (UK) in 2014
- Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Listens to what customers have to sayImportance of customer service of energy companies in Great Britain 2014
- Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Provides energy from renewable sources as much as possibleImportance of energy companies' acts by gender in Great Britain 2014
- Thinking again about what you would like to see from an energy company, how important or unimportant is it that an energy company provides each of the following products or services? Being put through to a person straight away when you callImportance of direct customer service of energy companies in Great Britain 2014
- Thinking again about what you would like to see from an energy company, how important or unimportant is it that an energy company provides each of the following products or services? Bills that are easy to understandImportance of clear energy bills in Great Britain 2014
- Energy bills payment
The most important statistics
- Forecast for the annual household energy bill in the United Kingdom (UK) by 2020Household energy bill forecast in the United Kingdom (UK) 2020
- How easy is it to pay energy bills?*Ease of making an energy bill payment in the United Kingdom (UK) in 2014
- Are you responsible, either on your own or in part, for paying the energy bill for your home?Energy bill responsibilty in Great Britain (UK) in 2014, by gender
- Are you responsible, either on your own or in part, for paying the energy bill for your home?Energy bill responsibility in Great Britain (UK) in 2014, by age
- Gas
The most important statistics
- Natural gas consumption in the United Kingdom (UK) from 2003 to 2018 (in billion cubic meters)Consumption of natural gas in the United Kingdom (UK) 2003-2018
- Who is your current gas supplier?Gas suppliers in Great Britain 2013 to 2016
- Did you switch your gas supplier?Share of consumers switching gas suppliers in Great Britain from 2014-2018
- Did you know it was possible to switch to a different gas or electricity supplier?Knowledge about switching energy suppliers in Great Britain 2014
- Thinking about the last time you switched your gas supplier, what was the main trigger causing you to switch?Triggers for switching gas suppliers in Great Britain 2015
- Thinking about the last time you switched your gas supplier, how did you switch?Method of switching gas suppliers in Great Britain 2018
- Electricity
The most important statistics
- Total demand for electricity in the United Kingdom (UK) from 2000 to 2018 (in gigawatt hours GWh)Total demand for electricity in the United Kingdom (UK) 2000-2018
- Electricity consumption from all electricity suppliers in the United Kingdom (UK) from 2002 to 2018 (in terawatt-hours)Total electricity consumption in the United Kingdom (UK) 2002-2018
- Electricity availability of all electricity suppliers in the United Kingdom (UK) from 2002 to 2017 (in terawatt-hours)Total electricity availability in the United Kingdom 2002-2017
- Who is your current electricity supplier?Electricity suppliers in Great Britain 2013 to 2016
- What type of energy supplier, if any, provides you with your electricity?Popularity of electricity providers in Great Britain (UK) 2014
- In the last 12 months, have you switched your electricity supplier?Share of consumers switching electricity suppliers in Great Britain 2009-2018
- Thinking about the last time you switched your electricity supplier, what was the main trigger causing you to switch?Triggers for switching electricity suppliers in Great Britain 2014, by payment
- Thinking about the last time you switched your electricity supplier, how did you find out about the deals offered by the supplier you switched to?Information about switching electricity suppliers in Great Britain 2018
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Statistics
- Gas customer satisfaction of British Gas in the United Kingdom (UK) 2017
- Customer satisfaction of E.ON gas in the United Kingdom (UK) 2018
- Customer satisfaction of npower gas in the United Kingdom (UK) 2018
- Customer satisfaction of SSE gas in the United Kingdom (UK) 2017
- Supply of gas from storage in Great Britain (GB) 2015-2018
- Supply of gas from the Balgzand Bacton Line to Great Britain (GB) 2015-2018
- Supply of gas from the UK-Belgium interconnector to Great Britain (GB) 2015-2018
- Supply of gas from the Liquefied natural gas in Great Britain (GB) 2015-2018
- Supply of gas from Norway to Great Britain (GB) 2015-2018
- Supply of gas from Moffat in Great Britain (GB) 2015-2018
- Gas suppliers: internal and external switching rate in Great Britain 2016-2018
- Gas supplier choices based on social media usage in Great Britain (UK) 2014
- Preferred communication method with gas suppliers in the United Kingdom (UK) 2013
- Installed electric capacity distribution of EDF in France 2016, by energy source
- Installed electric capacity of EDF in France 2016, by source
- Installed electric capacity of EDF in Europe 2016, by country
- Indirect costs per customer for energy in Great Britain (GB) 2014 to 2015
Statistics on "Consumer experience of the energy market in the United Kingdom (UK)"
- What type of energy supplier, if any, provides you with your gas?
- Level of trust in main energy suppliers in Great Britain (UK) in 2014, by region*
- Thinking about all of your day to day costs, which of the following, if any, are you MOST concerned about?
- Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Provides information that is clear and easy to understand
- Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Listens to what customers have to say
- Thinking about the characteristics that an energy company may demonstrate, how important or unimportant is it to you that an energy company is or does each of the following? Provides energy from renewable sources as much as possible
- Thinking again about what you would like to see from an energy company, how important or unimportant is it that an energy company provides each of the following products or services? Being put through to a person straight away when you call
- Thinking again about what you would like to see from an energy company, how important or unimportant is it that an energy company provides each of the following products or services? Bills that are easy to understand
- Thinking about energy companies, apart from general energy prices, which of the following, if any, do you think are the biggest problems with energy companies at the moment? - the BIGGEST problem
- Do you trust your energy supplier to provide value for money?
- Do you trust your energy supplier to provide you with an accurate bill?*
- Do you trust your energy supplier to deal with complaints fairly?*
- Do you trust your energy supplier to be open and transparent?*
- Do you trust your energy supplier to provide you with a service that meets your needs?*
- What is your preferred method of contacting your electric/energy supplier ?
- Would you recommend your energy supplier to others?*
- Forecast for the annual household energy bill in the United Kingdom (UK) by 2020
- How easy is it to pay energy bills?*
- Are you responsible, either on your own or in part, for paying the energy bill for your home?
- Are you responsible, either on your own or in part, for paying the energy bill for your home?
- Natural gas consumption in the United Kingdom (UK) from 2003 to 2018 (in billion cubic meters)
- Who is your current gas supplier?
- Did you switch your gas supplier?
- Did you know it was possible to switch to a different gas or electricity supplier?
- Thinking about the last time you switched your gas supplier, what was the main trigger causing you to switch?
- Thinking about the last time you switched your gas supplier, how did you switch?
- Total demand for electricity in the United Kingdom (UK) from 2000 to 2018 (in gigawatt hours GWh)
- Electricity consumption from all electricity suppliers in the United Kingdom (UK) from 2002 to 2018 (in terawatt-hours)
- Electricity availability of all electricity suppliers in the United Kingdom (UK) from 2002 to 2017 (in terawatt-hours)
- Who is your current electricity supplier?
- What type of energy supplier, if any, provides you with your electricity?
- In the last 12 months, have you switched your electricity supplier?
- Thinking about the last time you switched your electricity supplier, what was the main trigger causing you to switch?
- Thinking about the last time you switched your electricity supplier, how did you find out about the deals offered by the supplier you switched to?
- Satisfaction levels of gas customers of British Gas in the United Kingdom (UK) in 2017
- Satisfaction levels of gas customers of E.ON in the United Kingdom (UK) in 2018
- Satisfaction levels of gas customers of npower in the United Kingdom (UK) in 2018
- Satisfaction levels of customers of SSE gas in the United Kingdom (UK) in 2017
- Monthly gas supply from storage in Great Britain (GB) from January 2015 to June 2018 (in billion cubic meters)
- Monthly gas supply from the Balgzand Bacton Line (BBL) to Great Britain (GB) from January 2015 to June 2018 (in billion cubic meters)
- Monthly gas supply from the UK-Belgium interconnector (IUK) to Great Britain (GB) from January 2015 to June 2018 (in billion cubic meters)
- Monthly gas supply from Liquefied natural gas (LNG) in Great Britain (GB) from January 2015 to June 2018 (in billion cubic meters)
- Monthly gas supply from Norway to Great Britain (GB) from January 2015 to June 2018 (in billion cubic meters)
- Monthly gas supply from Moffat in Great Britain (GB) from January 2015 to June 2018 (in billion cubic meters)
- Internal and external switching rates for gas suppliers in Great Britain (GB) from 2016 to 2018, by switching rate
- What type of energy supplier, if any, provides you with your gas and electricity?
- What is your preferred method of contacting your gas supplier?
- Distribution of EDF installed electric capacity in France in 2016, by source of energy
- EDF Group's installed electric capacity in France in 2016, by source of energy (in electric megawatts)
- EDF Group's installed electric capacity in Europe except France in 2016, by country (in electric megawatts)
- Indirect costs per customer for gas and electricity combined in Great Britain (GB) from 2014 to 2015 (in British pounds)
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