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Average energy supplier switching time in Great Britain 2014-2021

Average energy supplier switching time for domestic customers in Great Britain (GB) from 2014 to 2021

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Source

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Release date

January 2022

Region

United Kingdom (Great Britain)

Survey time period

2014 to 2021

Supplementary notes

The source notes that the data used was taken from distribution network operators and does therefore not include the time taken by a supplier in advance of a transfer, such as to process a contract, or as part of the cooling-off period.

Supply licenses require licensees to take all reasonable steps to complete a transfer 21 days after the end of the 14 day cooling-off period (or after an earlier date during the cooling-off if agreed with the customer).

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Statistics on " Energy supply switching in the UK "

Statistics on Energy supply switching in the UK

Overview

7

Electricity switching

5

Gas switching

3

Switching process

5

Consumer perceptions

4

Further related statistics

12
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