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Average energy supplier switching time in Great Britain 2014-2019

This statistic shows the average energy supplier switching time for customers in Great Britain (GB) from 2014 to 2018, by month. Switching time for electricity stayed mostly the same during this time period, whereas figures notably declined for gas customers. In September 2019, switching time for gas contracts was an average of 18 days.

Average switching time for domestic customers of energy suppliers in Great Britain (GB) from 2014 to 2019, by month

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Release date

January 2020


United Kingdom (Great Britain)

Survey time period

March 2014 to September 2019

Supplementary notes

The source notes that the data used was taken from distribution network operators and does therefore not include the time taken by a supplier in advance of a transfer, such as to process a contract, or as part of the cooling-off period.

Supply licenses require licensees to take all reasonable steps to complete a transfer 21 days after the end of the 14 day cooling-off period (or after an earlier date during the cooling-off if agreed with the customer).

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Statistics on "Energy supply switching in the UK"

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