Average energy supplier switching time for domestic customers in Great Britain 2018

This statistic shows the average energy supplier switching time for customers in Great Britain (GB) in 2018, by month. It shows the average switching time for electricity stayed mostly the same during the year either 17 or 18 days. Electricity switching times dropped to a low of 13 days in February 2018.

Average switching time for domestic customers of energy suppliers in Great Britain (GB) in 2018, by month

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Source

Release date

October 2018

Region

United Kingdom (Great Britain)

Survey time period

January 2017 to June 2018

Supplementary notes

The source notes that the data used was taken from distribution network operators and does therefore not include the time taken by a supplier in advance of a transfer, such as to process a contract, or as part of the cooling-off period.

Supply licences require licensees to take all reasonable steps to complete a transfer 21 days after the end of the 14 day cooling-off period (or after an earlier date during the cooling-off if agreed with the customer).

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Statistics on "Energy supply switching in the UK"

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