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Landlines: customer service satisfaction in the UK 2012-2015

This statistic displays level of satisfaction customers had with landline providers' customer service in the United Kingdom (UK) from 2012 to 2015. In 2015, 70 percent of customers reported being satisfied with their landline service.

Satisfaction with customer service for landline providers in the United Kingdom (UK) from 2012 to 2015

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Sources

Release date

January 2016

Region

United Kingdom

Survey time period

2012 to 2015

Number of respondents

1,200 respondents

Special properties

All UK households who contacted their provider about landline services

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "Overall, how satisfied are you with the service you received from [PROVIDER] customer services on this occasion?''

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Statistics on "British Telecommunication"

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