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BT landline user satisfaction with handling of complaints in the UK 2011-2020

BT landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020

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Sources

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Release date

May 2021

Region

United Kingdom

Survey time period

2011 to 2020

Number of respondents

465*

Special properties

all who complained about the landline service in past 6 months

Method of interview

Online survey

Supplementary notes

The full question was phrased as follows: ''Overall how satisfied are you with the service you received from [PROVIDER] customer services with regard to the complaint that you had?"
*This number of respondents is related to BT, and only for the year 2020.

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Statistics on "British Telecommunication"

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