BT landline complaint satisfaction UK 2011-2020

This statistic displays the customer satisfaction level for British Telecom (BT) landline users following complaints in the United Kingdom (UK) from 2011 to 2020. In 2020, the customer satisfaction was 56 percent, up 2 percent from the previous year.
British Telecommunications (BT) is a British multinational telecommunications services company located in the United Kingdom, and it operates in about 180 countries.

BT landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020

Characteristic	Share of respondents
2020	56%
2019	54%
2018	50%
2017	53%
2016	62%
2015	60%
2014	47%
2013	47%
2012	39%
2011	45%

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Release date

May 2021

More information

Region

United Kingdom

Survey time period

2011 to 2020

Number of respondents

465*

Special properties

all who complained about the landline service in past 6 months

Method of interview

Online survey

Supplementary notes

The full question was phrased as follows: ''Overall how satisfied are you with the service you received from [PROVIDER] customer services with regard to the complaint that you had?"
*This number of respondents is related to BT, and only for the year 2020.

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