BT landline user satisfaction with handling of complaints in the UK 2011-2018

This statistic displays the customer satisfaction level for British Telecom (BT) landline users following complaints in the United Kingdom (UK) from 2011 to 2017. The customer satisfaction increased from 2011 to 2018. It increased from 45 percent in 2011 to 50 percent in 2017.
British Telecommunications (BT) is a British multinational telecommunications services company located in the United Kingdom, and it operates in about 180 countries.

BT landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2018

Loading statistic...
You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in
Sources

Release date

April 2019

Region

United Kingdom

Survey time period

2011 to 2018

Number of respondents

566*

Special properties

all who complained about the landline service in past 6 months

Method of interview

Online survey

Supplementary notes

The full question was phrased as follows: ''Overall how satisfied are you with the service you received from [PROVIDER] customer services with regard to the complaint that you had?"
*This number of respondents is related to BT, and only for the year 2018.

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Single Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 / Month *
Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract; Prices do not include sales tax.

Statistics on "British Telecommunication"

Further Content: You might find this interesting as well

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.