NPS of P&C customers in selected countries globally 2017, by channel

Net Promoter Score of property and casualty insurance customers in selected countries worldwide in 2017, by channel

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Sources

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Release date

September 2017

Region

Worldwide

Survey time period

April to July 2017

Number of respondents

172,377 respondents

Special properties

from 20 countries: Australia, Brazil, Canada, China, France, Germany, Hong Kong, Indonesia, Italy, Japan, Malaysia, Mexico, the Netherlands, Poland, Singapore, South Korea, Spain, Switzerland, the UK and the US

Method of interview

Panel survey

Supplementary notes

Net Promoter Score is a method to gauge customer loyalty used by Bain & Company.

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