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Ease of switching energy suppliers in the United Kingdom (UK) 2017

This graph illustrates how customers found the process of switching energy providers in the United Kingdom as of 2017. Over 90 percent of customers felt the process was easy and straight forward, with 49 percent of respondents saying the process was a very easy and straightforward. Only 2 percent found the process to be very complicated and difficult.

How easy a process is switching energy suppliers?

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Release date

January 2017


United Kingdom

Survey time period

January 10-12, 2017

Number of respondents

704 respondents

Special properties

All who have switched energy supplier

Supplementary notes

This question was phrased by the source as follows: "Which of the following best describes how you found the process of switching energy supplier the last time that you switched?"

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Statistics on "Energy market and customer engagement in the UK"

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