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Information about switching electricity suppliers in Great Britain 2019

49 percent of the British respondents found out about switching electricity suppliers though an online price comparison service, while one percent found out through written marketing materials. Ranging their own supplier led 14 percent of the respondents to switch their electricity supplier and three percent phoned other suppliers.

Thinking about the last time you switched your electricity supplier, how did you find out about the deals offered by the supplier you switched to?

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Source

Release date

February 2020

Region

United Kingdom (Great Britain)

Survey time period

2019

Number of respondents

1,930 respondents

Age group

15 years and older

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

* Base of the survey included all those with mains electricity, and who have switched supplier, changed tariff with an existing supplier, compared tariff with other suppliers or compared tariff with existing supplier in past 12 months.

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Statistics on "Energy market and customer engagement in the UK"

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