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Building services contractors: areas/surfaces they received complaints on 2016-2017
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Building services contractors: areas/surfaces they received complaints on 2016-2017
Which of the following areas/surfaces do you receive the most complaints about from your customers?
by E. Mazareanu,
last edited
Jan 14, 2019
This statistic shows the share of building services contractors by areas/surfaces they received complaints about in 2016 and 2017. During the 2017 survey, jsut over six percent of the respondents stated that they received the most complaints about common/shared spaces.
Which of the following areas/surfaces do you receive the most complaints about from your customers?
| 2016 | 2017 | |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| 2016 | 2017 | |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
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Description
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More information
by E. Mazareanu,
last edited
Jan 14, 2019
This statistic shows the share of building services contractors by areas/surfaces they received complaints about in 2016 and 2017. During the 2017 survey, jsut over six percent of the respondents stated that they received the most complaints about common/shared spaces.
- Show sources information
- Show publisher information
- Release date
- December 2018
- Region
- North America
- Survey time period
- 2016 and 2017
- Number of respondents
- 278 respondents
- Special properties
- building service contractors/commercial cleaning providers.
- Supplementary notes
-
Survey method and date of survey not provided by the source.
2016 values taken from 2017 survey.
2016 baseline: 294 respondents.
Source
- Show sources information
- Show publisher information
- Release date
- December 2018
More information
- Region
- North America
- Survey time period
- 2016 and 2017
- Number of respondents
- 278 respondents
- Special properties
- building service contractors/commercial cleaning providers.
- Supplementary notes
-
Survey method and date of survey not provided by the source.
2016 values taken from 2017 survey.
2016 baseline: 294 respondents.
Other statistics on the topic
Commercial cleaning services industry in the U.S.
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Statistics on "Commercial cleaning services in the U.S."
- Industry overview
The most important statistics
- Revenue of janitorial services in the United States from 2014 to 2019 (in billion U.S. dollars)Revenue of janitorial services in the U.S. 2014-2019
- Industry revenue of “janitorial services“ in the U.S. from 2011 to 2023 (in billion U.S. Dollars)Industry revenue of “janitorial services“ in the U.S. 2011-2023
- Industry revenue of “carpet and upholstery cleaning services“ in the U.S. from 2011 to 2023 (in million U.S. Dollars)Industry revenue of “carpet and upholstery cleaning services“ in the U.S. 2011-2023
- Number of units of the leading commercial cleaning franchises worldwide as of March 2019Number of units of the leading commercial cleaning franchises worldwide 2019
- Employment and wages
The most important statistics
- Number of employees in cleaning occupations in the United States as of May 2018, by job type (in 1,000s)Number of employees in cleaning occupations in the U.S. by type 2018
- Annual wages of employees in cleaning occupations in the United States as of May 2018, by job type (in U.S. dollars)Annual wages of employees in cleaning occupations in the U.S. by type 2018
- Industries with the highest levels of employment of janitors and cleaners in the United States as of May 2018* Industries employing the most janitors and cleaners in the U.S. 2018
- How many full-time equivalent (FTE) employees work in your cleaning/ maintenance department?Full-time employees working in the cleaning/maintenance department 2018-2019
- Who provides training for your cleaning/maintenance staff?Facility management companies: training providers for maintenance staff 2017-2019
- Leaders
The most important statistics
- System-wide sales of Jani-King worldwide from 2014 to 2017 (in million U.S. dollars)Jani-King's global system-wide sales 2014-2017
- Number of establishments franchised by Jani-King worldwide from 2014 to 2017, by locationJani-King's franchised establishments 2014-2017
- System-wide sales of Coverall worldwide from 2014 to 2017 (in million U.S. dollars)Coverall's global system-wide sales 2014-2017
- Number of establishments franchised by Coverall worldwide from 2014 to 2017, by locationCoverall's franchised establishments 2014-2017
- System-wide sales of Jan-Pro worldwide from 2014 to 2017 (in million U.S. dollars)Jan-Pro's global system-wide sales 2014-2017
- Number of establishments franchised by Jan-Pro worldwide from 2014 to 2017, by locationJan-Pro's franchised establishments 2014-2017
- Annual revenue of ServiceMaster from FY 2014 to FY 2018 (in billion U.S. dollars)ServiceMaster - annual revenue 2014-2018
- Number of establishments franchised by ServiceMaster Clean worldwide from 2014 to 2017, by locationServiceMaster Clean's franchised establishments 2014-2017
- Services and cleaning supplies
The most important statistics
- How many buildings/ facilities are you responsible for cleaning/ maintaining?Share of facility management employees by number of facilities maintained 2017-2019
- What is the total square footage you and/ or your department are responsible for cleaning/ maintaining?Share of facility management employees by square footage maintained 2017-2019
- In addition to your cleaning services, which of the following facility maintenance services do you offer?Building services contractors: additional facility maintenance services 2016-2017
- Has your facility/ institution outsourced your cleaning/ janitorial services in the last year?Share of facility managers by if cleaning services have been outsourced 2017-2019
- What resources do you use to learn about the cleaning/ facility services industry?Building services contractors: resources used for learning 2016
- Which of the following areas/surfaces do you receive the most complaints about from your customers?Building services contractors: areas/surfaces they received complaints on 2016-2017
- Which of the following areas/ surfaces are the most problematic in cleaning/ maintaining your facility?Most problematic areas/ surfaces in cleaning/ maintaining 2017-2019
- Which of the following products are you responsible for purchasing in your facility(s)?Products building services contractors are responsible for purchasing 2017
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Statistics
- Building services contractors: additional services provided or subcontracted 2017
- Building services contractors: monthly square footage cleaned 2017
- Building services contractors: business headquarters by region 2016
- Share of building services contractors by how they can be differentiated 2016-2017
- Building services contractors: certification providers utilized 2016
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- Building services contractors: average hourly rate for field workers 2016-2017
- Quality assurances used by building services contractors 2016-2017
- Building services contractors: revenue share by facilities serviced 2017
- Sources from which building services contractors purchase products by frequency 2016
- Building services contractors: number of years in the cleaning industry 2016-2017
- Factors impacting the gross revenue of building services contractors 2016-2017
- Building maintenance market size in Japan FY 2009-2018
- Operating revenue of services to buildings and landscaping in Saudi Arabia 2010-2017
- Global building energy management system market size by segment 2016-2023
- Industry revenue of »services to buildings and landscape activities« in Slovakia 2011-2023
- Industry revenue of »services to buildings and landscape activities« in Romania 2011-2023
- Industry revenue of »services to buildings and landscape activities« in Malta 2011-2023
- Industry revenue of »services to buildings and landscape activities« in Croatia 2011-2023
- Industry revenue of »services to buildings and landscape activities« in Finland 2011-2023
Studies
- 2018 Building Services Contractor/ Contract Cleaning Survey
- 2017 Building Services Contractor/ Contract Cleaning Survey
- Global FM Market Report 2018
- Addressing the Threat of Terrorism in Facility Management 2002
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- Trends and Developments within Facility Management 2010
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Statistics on "Commercial cleaning services in the U.S."
- Revenue of janitorial services in the United States from 2014 to 2019 (in billion U.S. dollars)
- Industry revenue of “janitorial services“ in the U.S. from 2011 to 2023 (in billion U.S. Dollars)
- Industry revenue of “carpet and upholstery cleaning services“ in the U.S. from 2011 to 2023 (in million U.S. Dollars)
- Number of units of the leading commercial cleaning franchises worldwide as of March 2019
- Number of employees in cleaning occupations in the United States as of May 2018, by job type (in 1,000s)
- Annual wages of employees in cleaning occupations in the United States as of May 2018, by job type (in U.S. dollars)
- Industries with the highest levels of employment of janitors and cleaners in the United States as of May 2018*
- How many full-time equivalent (FTE) employees work in your cleaning/ maintenance department?
- Who provides training for your cleaning/maintenance staff?
- System-wide sales of Jani-King worldwide from 2014 to 2017 (in million U.S. dollars)
- Number of establishments franchised by Jani-King worldwide from 2014 to 2017, by location
- System-wide sales of Coverall worldwide from 2014 to 2017 (in million U.S. dollars)
- Number of establishments franchised by Coverall worldwide from 2014 to 2017, by location
- System-wide sales of Jan-Pro worldwide from 2014 to 2017 (in million U.S. dollars)
- Number of establishments franchised by Jan-Pro worldwide from 2014 to 2017, by location
- Annual revenue of ServiceMaster from FY 2014 to FY 2018 (in billion U.S. dollars)
- Number of establishments franchised by ServiceMaster Clean worldwide from 2014 to 2017, by location
- How many buildings/ facilities are you responsible for cleaning/ maintaining?
- What is the total square footage you and/ or your department are responsible for cleaning/ maintaining?
- In addition to your cleaning services, which of the following facility maintenance services do you offer?
- Has your facility/ institution outsourced your cleaning/ janitorial services in the last year?
- What resources do you use to learn about the cleaning/ facility services industry?
- Which of the following areas/surfaces do you receive the most complaints about from your customers?
- Which of the following areas/ surfaces are the most problematic in cleaning/ maintaining your facility?
- Which of the following products are you responsible for purchasing in your facility(s)?
- To what extent do you purchase cleaning/maintenance products from the following sources?
- What percentage of your operating budget is spent on cleaning/maintenance equipment and supplies?
- Which of the following services do you provide in addition to typical cleaning services and which do you subcontract?
- How much total square footage is the company responsible for cleaning on a monthly basis?
- In which geographical region is the business headquartered?
- How do you differentiate your company and services to win bids/contract?
- Which of the following certification providers do you utilize?
- What is the total number of employees that work for the company?
- What is your company's average hourly rate for field worker employees?
- What type(s) of quality assurances do you implement in your business?
- What percentage of your total revenues come from servicing the following building types/ facilities?
- To what extent do you purchase cleaning/ maintenance products from the following sources?
- How many years has the company been in the cleaning industry?
- Factors impacting the gross revenue of building services contractors (BSCs) in 2016 and 2017
- Turnover of the building maintenance service market in Japan from fiscal year 2009 to 2018 (in trillion Japanese yen)
- Operating revenue of services to buildings and landscape activities in Saudi Arabia from 2010 to 2017 (in billion U.S. dollars)
- Market size of building energy management systems (BEMS) worldwide in 2016 and 2023, by segment (in billion U.S. dollars)
- Industry revenue of »services to buildings and landscape activities« in Slovakia from 2011 to 2023 (in million U.S. Dollars)
- Industry revenue of »services to buildings and landscape activities« in Romania from 2011 to 2023 (in million U.S. Dollars)
- Industry revenue of »services to buildings and landscape activities« in Malta from 2011 to 2023 (in million U.S. Dollars)
- Industry revenue of »services to buildings and landscape activities« in Croatia from 2011 to 2023 (in million U.S. Dollars)
- Industry revenue of »services to buildings and landscape activities« in Finland from 2011 to 2023 (in million U.S. Dollars)
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