Building services area complaints 2023

In 2023, building services contractors in North America received most of their complaints for problems regarding restrooms. During the 2023 survey, approximately 39 percent of the respondents stated that they received the most complaints about restrooms. Hard floor surfaces followed, with a share of 18 percent of respondents.

Areas/surfaces building services contractors (BSCs) received most complaints about in North America from 2017 to 2023

Characteristic	2017	2018	2019	2020	2021	2022	2023
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Release date

September 2023

More information

Region

North America

Survey time period

2017 to 2023

Number of respondents

468 respondents

Special properties

building service contractors/commercial cleaning providers

Supplementary notes

Survey method and exact date of survey were not provided by the source.
Values prior to 2019 were taken from previous editions.
*No data for 2022 2017 baseline: 221 respondents
2018 baseline: 278 respondents
2019 baseline: 497 respondents
2020 baseline: 325 respondents
2021 baseline: 185 respondents
2022 baseline: 179 respondents
This question was phrased by the source as follows: "Which of the following areas/surfaces do you receive the most complaints about from your customers?"

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