Building services area complaints 2022

In 2022, building services contractors in North America received most of their complaints for problems regarding restrooms. During the 2022 survey, approximately 35 percent of the respondents stated that they received the most complaints about restrooms. Hard floor surfaces followed, with a share of almost 30 percent of respondents.

Areas/surfaces building services contractors (BSCs) received most complaints about in North America from 2017 to 2022

Characteristic	2017	2018	2019	2020	2021	2022
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Release date

October 2022

More information

Region

North America

Survey time period

2017 to 2022

Number of respondents

179 respondents

Special properties

building service contractors/commercial cleaning providers

Supplementary notes

Survey method and exact date of survey were not provided by the source.
Values prior to 2019 were taken from previous editions.
*No data for 2022 2017 baseline: 221 respondents
2018 baseline: 278 respondents
2019 baseline: 497 respondents
2020 baseline: 325 respondents
2021 baseline: 185 respondents
This question was phrased by the source as follows: "Which of the following areas/surfaces do you receive the most complaints about from your customers?"

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