Between 2020 and 2021, the number of jobs created in the global call center industry fell significantly. New job creation in the business process outsourcing industry in this time were hit particularly hard, falling by almost half to approximately 60,000 in 2021.
Number of jobs created in the global call center industry in 2020, by industry
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Statistics on Telecommunications industry in China
Overview
4
- Premium Statistic Monthly revenue of the telecommunications industry in China 2020-2022
- Premium Statistic Business volume of telecommunication service providers in China 2011-2021
- Premium Statistic Total number and the growth of telecom users in China 2022, by subscriber type
- Premium Statistic Mobile and fixed-line subscriptions in China 2010-2022
Internet
5
- Premium Statistic Penetration rate of internet users in China 2008-2022
- Basic Statistic High speed broadband internet penetration rate in China 2017-H1 2022
- Premium Statistic Number of internet users in China 2018-2027
- Premium Statistic Internet users in China by connection type 2009-2021
- Premium Statistic Distribution of internet access in China 2018-H1 2022, by device type
Mobile
6
- Premium Statistic Mobile communication services revenue in China 2015-2021
- Premium Statistic China: mobile phone subscriptions by month 2019-2022
- Premium Statistic Number of mobile subscriptions per 100 people in China 2007-2022
- Premium Statistic Share of mobile internet connection in China 2018-2025, by network technology
- Premium Statistic Average minutes of usage per user per month in the China Mobile network 2010-2021
- Premium Statistic Number of mobile internet users in China 2012-H1 2022
Fixed-line
4
- Premium Statistic Fixed communication services revenue in China 2015-2021
- Premium Statistic Number of fixed telephone lines in China 2011-2021
- Premium Statistic Share of fixed broadband access types in China 2022, by connection
- Premium Statistic Share of FTTH among all fixed broadband access types in China 2014-2022
Operators
4
Further related statistics
19
- Number of U.S. call centers opened or expanded, by region 2016
- Number of call centers opened or expanded by U.S. state 2010-2015
- Revenue of the leading contact center outsourcing (CCO) providers in the world 2015
- States with the highest wages in telemarketing in the U.S. 2020-2021
- Contact center software market share worldwide 2017, by region
- Contact center software market size in U.S. 2014-2025
- Contact center software market share worldwide 2017, by company size
- Contact center software market size worldwide 2017-2023
- Global call center market size 2020-2027
- Call center agent number forecast in China 2018-2022
- Premise-based call center cloud plans in North America as of April 2017
- Revenue of office administrative and business support activity in Italy 2010-2018
- Revenue of office administrative and business support in Italy 2020, by sector
- Number of call center companies in China 2010-2015
- Revenue distribution of Tata Consultancy Services worldwide in 2017, by segment
- Brazil: cost of customer service via telephone and via WhatsApp 2019
- Customer contact centers - use of technology 2011
- Customer contact centers - spend on staff training 2011
- Handling of web chat email-based inquiries in customer service centers 2011
Further Content: You might find this interesting as well
Statistics
- Number of U.S. call centers opened or expanded, by region 2016
- Number of call centers opened or expanded by U.S. state 2010-2015
- Revenue of the leading contact center outsourcing (CCO) providers in the world 2015
- States with the highest wages in telemarketing in the U.S. 2020-2021
- Contact center software market share worldwide 2017, by region
- Contact center software market size in U.S. 2014-2025
- Contact center software market share worldwide 2017, by company size
- Contact center software market size worldwide 2017-2023
- Global call center market size 2020-2027
- Call center agent number forecast in China 2018-2022
- Premise-based call center cloud plans in North America as of April 2017
- Revenue of office administrative and business support activity in Italy 2010-2018
- Revenue of office administrative and business support in Italy 2020, by sector
- Number of call center companies in China 2010-2015
- Revenue distribution of Tata Consultancy Services worldwide in 2017, by segment
- Brazil: cost of customer service via telephone and via WhatsApp 2019
- Customer contact centers - use of technology 2011
- Customer contact centers - spend on staff training 2011
- Handling of web chat email-based inquiries in customer service centers 2011
Site Selection Group. (April 1, 2022). Number of jobs created in the global call center industry in 2020, by industry [Graph]. In Statista. Retrieved March 24, 2023, from https://www.statista.com/statistics/802257/number-of-jobs-created-in-the-global-call-center-industry-by-industry/
Site Selection Group. "Number of jobs created in the global call center industry in 2020, by industry." Chart. April 1, 2022. Statista. Accessed March 24, 2023. https://www.statista.com/statistics/802257/number-of-jobs-created-in-the-global-call-center-industry-by-industry/
Site Selection Group. (2022). Number of jobs created in the global call center industry in 2020, by industry. Statista. Statista Inc.. Accessed: March 24, 2023. https://www.statista.com/statistics/802257/number-of-jobs-created-in-the-global-call-center-industry-by-industry/
Site Selection Group. "Number of Jobs Created in The Global Call Center Industry in 2020, by Industry." Statista, Statista Inc., 1 Apr 2022, https://www.statista.com/statistics/802257/number-of-jobs-created-in-the-global-call-center-industry-by-industry/
Site Selection Group, Number of jobs created in the global call center industry in 2020, by industry Statista, https://www.statista.com/statistics/802257/number-of-jobs-created-in-the-global-call-center-industry-by-industry/ (last visited March 24, 2023)
Number of jobs created in the global call center industry in 2020, by industry [Graph], Site Selection Group, April 1, 2022. [Online]. Available: https://www.statista.com/statistics/802257/number-of-jobs-created-in-the-global-call-center-industry-by-industry/