• Denmark: used customer service options 2017

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This statistic shows the result of a survey on the used customer service options in Denmark in 2017. With a share of a little over 70 percent, most respondents stated to use customer call centers to get help or an advice. Customer service via e-mail was the second most used type of service, ahead of on-site customer services in shops.

What type of customer service do you use?

	Share of respondents
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Source

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Release date

March 2017

More information

Region

Denmark

Survey time period

February 2017

Number of respondents

1,031 respondents

Age group

18 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The original question was phrased by the source as follows: "Hvilken type af kontakt bruger du oftest i forbindelse med kundeservice?"

Multiple answers were possible. A maximum of three answers was possible.