Effectiveness of customer service chatbots at resolving customers' issues 2017
If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?
This survey shows the effectiveness of customer service chatbots at resolving customers' issues in 2017. During the survey, 30 percent of respondents from the United States stated that they found chatbots very effective at resolving their issues.
If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?
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Statistics on "Organic consumers in the U.S."
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