This survey shows the effectiveness of customer service chatbots at resolving customers' issues in 2017. During the survey, 30 percent of respondents from the United States stated that they found chatbots very effective at resolving their issues.
If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?
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Microsoft. (August 1, 2017). If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue? [Graph]. In Statista. Retrieved January 18, 2022, from https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/
Microsoft. "If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?." Chart. August 1, 2017. Statista. Accessed January 18, 2022. https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/
Microsoft. (2017). If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?. Statista. Statista Inc.. Accessed: January 18, 2022. https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/
Microsoft. "If You Have Used a Chatbot for Customer Service, How Effective Was The Chatbot at Resolving Your Issue?." Statista, Statista Inc., 1 Aug 2017, https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/
Microsoft, If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue? Statista, https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/ (last visited January 18, 2022)
