Premium
Premium statistics

Industry-specific and extensively researched technical data (partially from exclusive partnerships).

A paid subscription is required for full access.

Effectiveness of customer service chatbots at resolving customers' issues 2017

If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?

by E. Mazareanu, last edited Mar 27, 2019
Effectiveness of customer service chatbots at resolving customers' issues 2017 This survey shows the effectiveness of customer service chatbots at resolving customers' issues in 2017. During the survey, 30 percent of respondents from the United States stated that they found chatbots very effective at resolving their issues.
Show more

If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?

United StatesGlobal average
---
---
---
United StatesGlobal average
---
---
---
Exclusive Premium statistic

You need a Premium Account for unlimited access.

  • Full access to 1.5m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Premium Account

only $49 / month *
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$588 / Year

Exclusive Premium statistic

You need a Premium Account for unlimited access.

  • Full access to 1.5m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Premium Account

only $49 / month *
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$588 / Year

Download Settings Share
Download started
Please be patient - this may take a moment
by E. Mazareanu, last edited Mar 27, 2019
This survey shows the effectiveness of customer service chatbots at resolving customers' issues in 2017. During the survey, 30 percent of respondents from the United States stated that they found chatbots very effective at resolving their issues.
Show more
Statista Accounts: Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account!

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$49 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.
Leading companies trust Statista:
paypalgoogleadobepgsamsungtelekom
Statista is a great source of knowledge, and pretty helpful to manage the daily work.
Christof Baron

Christof Baron
CEO, MindShare Germany

Statistics on "Organic consumers in the U.S."
  • Organic food consumption
The most important statistics
  • Consumer behavior-food
  • Organic cosmetics consumption
  • Consumer behavior-cosmetics
  • Consumer spending
Discover Statista
Need help with using Statista for your research? Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
Learn more about how Statista can support your business.
Do you have any questions about our business solutions?

We provide you with detailed information about our Corporate Account.