This survey shows the effectiveness of customer service chatbots at resolving customers' issues in 2017. During the survey, 30 percent of respondents from the United States stated that they found chatbots very effective at resolving their issues.
If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?
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- Share of customers by poor customer service experiences by age worldwide 2018
- Customer service: customers' expectations when contacting a brand 2018
- U.S. consumers' communication of customer service experiences 2012
- U.S. customer service issues that provoke a switch to another company 2012
- U.S. consumers' opinions on customer service by small businesses 2012
- Consumers' willingness to wait on hold, customer service by phone 2012
- Share of customers by if they have used a self-service portal U.S.& worldwide 2017
- Customers by share lost due to poor service in the last year U.S.& worldwide 2018
- Reasons for using social media to get a customer service response 2012
- Share of customers by if companies responded to their questions on social media 2017
- Customers' opinion: using social media to praise a brand in U.S. & worldwide 2017
- U.S. consumers' angry reactions to customer service professionals 2012
- U.S. consumers' opinions on customer service waiting times 2012
- Share of customers by if self-service helped with their issue U.S.& worldwide 2017
- U.S. consumers' usage of social media to get a customer service response 2012
Microsoft. (August 1, 2017). If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue? [Graph]. In Statista. Retrieved January 28, 2023, from https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/
Microsoft. "If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?." Chart. August 1, 2017. Statista. Accessed January 28, 2023. https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/
Microsoft. (2017). If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?. Statista. Statista Inc.. Accessed: January 28, 2023. https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/
Microsoft. "If You Have Used a Chatbot for Customer Service, How Effective Was The Chatbot at Resolving Your Issue?." Statista, Statista Inc., 1 Aug 2017, https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/
Microsoft, If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue? Statista, https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/ (last visited January 28, 2023)
If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue? [Graph], Microsoft, August 1, 2017. [Online]. Available: https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/