Effectiveness of customer service chatbots at resolving customers' issues 2017

If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?

Effectiveness of customer service chatbots at resolving customers' issues 2017 This survey shows the effectiveness of customer service chatbots at resolving customers' issues in 2017. During the survey, 30 percent of respondents from the United States stated that they found chatbots very effective at resolving their issues.
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If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?

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United StatesGlobal average
Very effective30%33%
Somewhat effective58%54%
Not at all effective12%13%
United StatesGlobal average
Very effective30%33%
Somewhat effective58%54%
Not at all effective12%13%
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Description

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This survey shows the effectiveness of customer service chatbots at resolving customers' issues in 2017. During the survey, 30 percent of respondents from the United States stated that they found chatbots very effective at resolving their issues.
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Release date
August 2017
Region
Worldwide, United States
Survey time period
2017
Age group
18 years and older
Supplementary notes
Respondents base: global survey (n=5,000).
The source did not specify the number of U.S. respondents.
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