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Effectiveness of customer service chatbots at resolving customers' issues 2017

This survey shows the effectiveness of customer service chatbots at resolving customers' issues in 2017. During the survey, 30 percent of respondents from the United States stated that they found chatbots very effective at resolving their issues.

If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?

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Source

Release date

August 2017

Region

Worldwide, United States

Survey time period

2017

Age group

18 years and older

Supplementary notes

Respondents base: global survey (n=5,000).
The source did not specify the number of U.S. respondents.

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