Banking methods used Australia 2018

This statistic illustrates the results of a survey that compares the usage of different banking methods in Australia over a four week period in the six months to October 2018. During the time periods examined, internet banking via a website was the most popular method of accessing financial services with 47.1 percent of respondents stating that they had used this method in the last four weeks. By comparison, the least popular method was telephone banking with around 13.6 percent of respondents that stated to have used this channel as major banking method in the last month.

Usage of different banking methods in the last four weeks in Australia as of October 2018

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Release date

November 2018



Survey time period

April to October 2018

Number of respondents

25,304 respondents

Age group

14 years and older

Method of interview

Face-to-face interview

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Statistics on "Banking industry in Australia"

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