Europe: online banking penetration by country 2021

In 2021, it was found that 96 percent of the Norwegian population access online banking sites, making Norway the country with the strongest internet banking penetration in Europe, followed by Denmark and Iceland.

Online banking is becoming one of the most popular payment methods in Europe, allowing customers of a bank or other financial institution to develop a wide range of financial transactions through their websites. Over time, Europeans' confidence in this electronic payment system has increased. Meanwhile, the use of physical cash is experiencing a significant reduction in some countries, such as Germany or Austria.

Online banking penetration in selected European markets in 2021

Characteristic	Share of individuals
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-

Download

Source

Show detailed source information?

Already a member?

Source

Use Ask Statista Research Service

Release date

March 2022

More information

Region

Europe

Survey time period

2021

Age group

16 to 74 years

Supplementary notes

* EA11-2000, EA12-2006, EA13-2007, EA15-2008, EA16-2010, EA17-2013, EA18

The EU survey on the use of Information and Communication Technologies (ICT) in households and by individuals is an annual survey conducted since 2002 aiming at collecting and disseminating harmonised and comparable information on the use of ICT in households and by individuals.

Data presented in this domain are collected on a yearly basis by the National Statistical Institutes and are based on Eurostat's annual model questionnaire. This questionnaire is updated each year to reflect the evolving situation of information and communication technologies.

Indicators from this survey are used for benchmarking purposes and in particular, this survey supports measuring the implementation of one of the six priorities for the period 2019-2024 of the von der Leyen European Commission – A Europe fit for the digital age. The strategy is built on three pillars: (1) Technology that works for the people; (2) A fair and competitive digital economy; (3) An open, democratic and sustainable society. Furthermore, it facilitates monitoring of the EU’s digital targets for 2030 set by the Digital Compass for the EU's Digital Decade, evolving around four cardinal points: skills, digital transformation of businesses, secure and sustainable digital infrastructures, and digitalization of public services.

Data on the use of ICT are also used in the Consumer Conditions Scoreboard (purchases over the Internet) and in the Employment Guidelines (e-skills of individuals).

Citation formats