Try our corporate solution for free!
+1 (212) 419-5770

Proportion of retail banks who offer a chat and a chatbot in France 2018-2019

While there is a notable 10 percent increase in the offer of a chat feature from 2018 to 2019, the contact channels through chatbot have also grown significantly by 31 percent. Thus, the implementation of chat options for French retail banks in 2018 and 2019 would ideally have the ability to effectively answer questions asked by customers and other professionals. Chatbots, when effective, can improve customer service productivity and reduce operational costs.

Share of retail banks who offer a chat and a chatbot as a customer service in France in 2018 and 2019

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account

$39 $59 per month *
in the first 12 months
33% Discount until October 31st
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$468 / Year
$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in

Release date

July 2019



Survey time period

April to May 2019

Number of respondents

21 respondents

Special properties

Retail banks

Method of interview

Panel survey

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract; Prices do not include sales tax.

Statistics on "Messaging apps in France"

Further Content: You might find this interesting as well

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.