This statistic depicts the leading home appliance retailers in the United States in 2019, ranked by customer satisfaction. In that year, J.D. Power and Associates' "Appliance Retailer Satisfaction Study" found that Best Buy was the most satisfying retail store for household appliances for customers with a score of 864.
Leading home appliance retailers in the United States in 2019, by customer satisfaction
(based on a 1,000 point scale)
Customer satisfaction (based on a 1,000 point scale)
Customers who purchased appliances from a major appliance retailer in the last 12 months
Supplementary notes
Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with appliance retailers by examining six factors (in order of importance): sales staff and service; delivery and installation service; store facility; sales and promotions; price; and merchandise.
Satisfaction is measured on a 1,000-point scale.
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J.D. Power. (July 10, 2019). Leading home appliance retailers in the United States in 2019, by customer satisfaction (based on a 1,000 point scale) [Graph]. In Statista. Retrieved July 16, 2020, from https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power. "Leading home appliance retailers in the United States in 2019, by customer satisfaction (based on a 1,000 point scale)." Chart. July 10, 2019. Statista. Accessed July 16, 2020. https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power. (2019). Leading home appliance retailers in the United States in 2019, by customer satisfaction (based on a 1,000 point scale). Statista. Statista Inc.. Accessed: July 16, 2020. https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power. "Leading Home Appliance Retailers in The United States in 2019, by Customer Satisfaction (Based on a 1,000 Point Scale)." Statista, Statista Inc., 10 Jul 2019, https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power, Leading home appliance retailers in the United States in 2019, by customer satisfaction (based on a 1,000 point scale) Statista, https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/ (last visited July 16, 2020)
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