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Leading U.S. household appliance retailers 2019-2020, by customer satisfaction

Published by Arne Holst, Dec 7, 2020
This statistic depicts the leading home appliance retailers in the United States in 2019 and 2020, ranked by customer satisfaction. In 2020, Best Buy had the higheat score for household appliances retailers in the United States with a score of 873, an increase of 9 points compared to the previous year.

Leading home appliance retailers in the United States in 2019 and 2020 (based on a 1,000 point scale), by customer satisfaction

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Source

Release date

July 2020

Region

United States

Survey time period

January 2019 / January 2020

Number of respondents

2,028 (2019) / 1,926 (2020)

Special properties

Customers who purchased appliances from a major appliance retailer in the last 12 months

Supplementary notes

Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with appliance retailers by examining six factors (in order of importance): sales staff and service; delivery and installation service; store facility; sales and promotions; price; and merchandise. Satisfaction is measured on a 1,000-point scale.

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