This statistic depicts the leading home appliance retailers in the United States from 2019 to 2021, ranked by customer satisfaction. In 2021, Best Buy had the highest score for household appliances retailers in the United States with a score of 865.
Leading home appliance retailers in the United States in 2019 and 2021 (based on a 1,000 point scale), by customer satisfaction
January 2019 / January 2020 / January to April 2021
Number of respondents
2,028 (2019) / 1,926 (2020) / 21,477 (2021)
Special properties
Customers who purchased appliances from a major appliance retailer in the last 12 months
Supplementary notes
Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with appliance retailers by examining six factors (in order of importance): sales staff and service; delivery and installation service; store facility; sales and promotions; price; and merchandise.
Satisfaction is measured on a 1,000-point scale.
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J.D. Power. (July 22, 2021). Leading home appliance retailers in the United States in 2019 and 2021 (based on a 1,000 point scale), by customer satisfaction [Graph]. In Statista. Retrieved August 17, 2022, from https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power. "Leading home appliance retailers in the United States in 2019 and 2021 (based on a 1,000 point scale), by customer satisfaction." Chart. July 22, 2021. Statista. Accessed August 17, 2022. https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power. (2021). Leading home appliance retailers in the United States in 2019 and 2021 (based on a 1,000 point scale), by customer satisfaction. Statista. Statista Inc.. Accessed: August 17, 2022. https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power. "Leading Home Appliance Retailers in The United States in 2019 and 2021 (Based on a 1,000 Point Scale), by Customer Satisfaction." Statista, Statista Inc., 22 Jul 2021, https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power, Leading home appliance retailers in the United States in 2019 and 2021 (based on a 1,000 point scale), by customer satisfaction Statista, https://www.statista.com/statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/ (last visited August 17, 2022)
