Leading U.S. household appliance retailers 2019-2023, by customer satisfaction

Leading home appliance retailers in the United States in 2019 and 2023 (based on a 1,000 point scale), by customer satisfaction

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Release date

July 2023


United States

Survey time period

Dec. 2022 to Mar. 2023

Number of respondents

21,062 respondents

Special properties

Customers who purchased appliances from a major appliance retailer in the last 12 months

Supplementary notes

Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with appliance retailers by examining six factors (in order of importance): sales staff and service; delivery and installation service; store facility; sales and promotions; price; and merchandise. Satisfaction is measured on a 1,000-point scale.

Values for 2019 to 2022 were taken from earlier reports.

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