Leading household appliance companies in the U.S. 2019, by customer satisfaction

This statistic depicts the leading home appliance retailers in the United States in 2019, ranked by customer satisfaction. In that year, J.D. Power and Associates' "Appliance Retailer Satisfaction Study" found that Best Buy was the most satisfying retail store for household appliances for customers with a score of 864.

Leading home appliance retailers in the United States in 2019, by customer satisfaction

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Release date

July 2019


United States

Survey time period

January 2019

Number of respondents

2,028 respondents

Special properties

Customers who purchased appliances from a major appliance retailer in the last 12 months

Supplementary notes

Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with appliance retailers by examining six factors (in order of importance): sales staff and service; delivery and installation service; store facility; sales and promotions; price; and merchandise. Satisfaction is measured on a 1,000-point scale.

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Statistics on "Best Buy"

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