Banking channels in the United Kingdom (UK)

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Statista dossier on the banking communication and transaction channels in the United Kingdom (UK)

This dossier has been compiled to provide statistical information on banking channels for communication and transactions, such as branch banking, phone, online and mobile banking, including banking apps, in the United Kingdom (UK).

Table of contents

  • 1. Branch banking
    • Frequency of visits to main current account bank branch UK 2015

    • Reasons for visits to bank branch according to current account holders in the UK 2015

    • Importance of branch location in main current account bank UK 2015

    • Level of satisfaction with branch location of the main bank in the UK 2015

    • Level of satisfaction with service quality in main current account bank UK 2015

    • Banking: main current account length of use by frequent branch users UK 2015

    • Importance of bank branch accessibility nationally in the UK 2015

    • Banks services via branch finder tool United Kingdom (UK) 2015, by area of service

    • Branch banking services use by UK smartphone owners in 2015

    • ATMs usage by UK smartphone owners in 2015

    • Frequency of branch banking in the United Kingdom (UK) 2010-2015

    • Challenger banks vs big five banks: average branch numbers in the UK 2014

  • 2. Online and mobile banking
    • Share of people using internet banking in Great Britain 2007-2018

    • Online banking in Great Britain 2014-2017, by device

    • Frequency of internet banking in United Kingdom (UK) 2010-2015

    • Recent online banking use in the United Kingdom (UK) 2015, by family financial status

    • Frequency of account holders internet banking services usage in the UK 2015

    • Online banking services usage by smartphone owners in the UK in 2015

    • Importance of internet banking in main current account bank in the UK 2015

    • Reputation damage for parties involved in banking data security breaches UK in 2015

    • Weekly amounts transferred via internet banking in the UK 2013-2014

    • Main purpose of online banking according to busy achievers in the UK 2015

    • Main purpose of online banking for starting out consumers in the UK 2015

    • Main purpose of online banking for mature and savvy consumers in the UK 2015

    • Main purpose of online banking for retired with resources consumers in the UK 2015

    • Main purpose of online banking for hard pressed consumers in the UK 2015

  • 3. Banking apps
    • Frequency of smartphone or tablet banking by current account holders UK 2015, by age

    • Mobile banking services usage by UK smartphone users in 2015

    • Level of satisfaction with the banking app of main bank in the UK 2015

    • Mobile banking services usage actions UK adults in 2015

    • Bank customer priorities driving mobile apps quality in the United Kingdom (UK) 2014

    • Functionality and usability of banking apps: overall score UK 2014

    • Mobile banking services usage of the United Kingdom (UK) adults in 2015, by bank size

    • Mobile banking services usage of the United Kingdom adults in 2015, by income level

    • Mobile banking services usage of the United Kingdom (UK) adults in 2015, by age

    • Mobile banking apps: reasons not to use in the United Kingdom (UK) in 2015

    • Frequency of mobile banking in United Kingdom (UK) 2010-2015

  • 4. Banking channels for major banks
    • Banking channels used by Lloyds customers in the United Kingdom (UK) 2015

    • Banking channels used by TSB customers in the United Kingdom (UK) 2015

    • Banking channels used by Barclays customers in the United Kingdom (UK) 2015

    • Banking channels used by Santander clients in the United Kingdom (UK) 2015

    • Banking channels used by Nationwide clients in the United Kingdom (UK) 2015

  • 5. General summary: customer preference
    • Frequency of use of banking channels the UK 2011-2015

    • Preference for banking channels use habits in the United Kingdom (UK) 2014

    • Banking channels usage in the United Kingdom (UK) in 2014, by frequency of use

    • Preferred banking methods among Great Britain population in 2014, by age group

    • Banking channels preferred to access services in Great Britain (the UK) 2014

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