Online banking in the Benelux

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Statista dossier on the use of online and mobile banking in Belgium, Luxembourg and the Netherlands

This dossier presents graphs and tables about mobile banking in the Benelux region. It includes statistics about online banking penetration, reasons for not using mobile banking as well as a separate chapter on how consumers in Belgium, Luxembourg and the Netherlands approach the topic of online banking fraud.

This dossier has the support of a dedicated research page, providing further background and starting points for additional analysis. It can be found here.

This report is the third part of a series covering banking in Belgium, Luxembourg and the Netherlands. Other parts in this series are the following:

* Part 1 of the series: Banking industry in the Benelux;

* Part 2: Financial results of the leading banks in the Benelux;

* Part 4: Banking in Belgium;

* Part 5: Banking in the Netherlands;

* Part 6: Banking in Luxembourg (coming soon).

Table of contents

  • 1. General overview
    • Share of cash transactions at POS in Europe 2016, by country

    • Online banking penetration in European markets 2017

    • Preferred devices for mobile banking in the Benelux in 2017, by country

    • Internet banking in the Benelux 2005-2015

    • Share of people who use mobile banking in the Benelux 2015-2016

    • Distribution of mobile banking use in selected European countries 2015-16, by age

    • Mobile device owners shopping online Benelux 2016, by (non) mobile bank users

  • 2. Belgium
    • EU-18 banking sector: population per credit institution in Belgium from 2008 to 2016

    • Online banking penetration in Belgium 2005-2016

    • Number of internet banking subscriptions in Belgium 2006-2016

    • Number of mobile banking subscriptions in Belgium 2011-2016

    • Share of the population that used internet banking in Belgium 2006-2017

    • Number of cases of online banking fraud in Belgium 2006-2018

    • Frequency of payment card or online banking fraud in Belgium 2017

    • Level of concern over payment card or online banking fraud in Belgium 2017

  • 3. Luxembourg
    • EU-18 banking sector: population per credit institution in Luxembourg 2008 to 2016

    • Online banking penetration in Luxembourg 2005-2016

    • Online banking usage frequency in Luxembourg 2015

    • Leading reasons for not using mobile banking operations in Luxembourg 2016

    • Share of individuals using mobile banking operations in Luxembourg 2016, by age group

  • 4. Netherlands
    • EU-18 banking sector: population per credit institution in the Netherlands 2008-2016

    • Online banking penetration in the Netherlands 2005-2016

    • Share of individuals using internet banking in the Netherlands 2012-2017, by gender

    • Share of individuals using online financial services in the Netherlands 2012-2017

    • Share of individuals using internet banking in Netherlands 2012-2017, by age group

    • Leading situation when customers use online banking in the Netherlands 2017

    • Online banking activities among customers in the Netherlands 2017

    • Online banking service ratings Netherlands 2015-2017, by bank

    • Online banking usage for ABN AMRO customers in the Netherlands 2017

    • Online banking usage for Bunq customers in the Netherlands 2017

    • Online banking usage for ING Bank customers in the Netherlands 2017

    • Online banking usage for Rabobank customers in the Netherlands 2017

  • 5. Online banking fraud
    • Number of cases of online banking fraud in Belgium 2006-2018

    • Frequency of payment card or online banking fraud in Belgium 2017

    • Level of concern over payment card or online banking fraud in Belgium 2017

    • Frequency of payment card or online banking fraud in Luxembourg 2017

    • Level of concern over payment card or online banking fraud in Luxembourg 2017

    • Online purchase and sales fraud in the Netherlands 2012-2017

    • Frequency of payment card or online banking fraud in the Netherlands 2017

    • Level of concern over payment card or online banking fraud in the Netherlands 2017

  • Language: English
  • Released: 2018
  • Source(s): Statista
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