Online banking in Italy

The Statista dossier
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Statista Dossier on online and mobile banking in Italy

Table of contents

  • 1. General overview
    • Online banking penetration in European markets 2020

    • Online banking penetration in Italy 2007-2019

    • Italy: share of users of e-banking 2017-2018, by gender

    • Most popular banking websites in select European countries 2018

    • Most popular mobile banking apps in select European countries 2018

  • 2. Usage method
    • Online account holders using emails for banking operations in Italy 2018

    • Awareness of robo-advisors among online bank account holders 2016-2018

    • Online account holders using chats for banking operations in Italy 2018

    • Online account holders using social media to interact with banks in Italy 2018

    • Online account holders using Twitter to interact with their bank 2018, by interaction

    • Online banking account holders using Facebook to contact their bank in Italy 2018

    • Online account holders using YouTube to interact with their bank in Italy 2018

    • Online account holders using Google Plus to communicate with their bank in Italy 2018

    • Online account holders using WhatsApp to communicate with their bank in Italy 2018

  • 3. Banking apps
    • Frequency of online or mobile app payment transactions in 2019

    • Most popular mobile banking apps in select European countries 2018

    • Best and worst performing banking apps among major Italian banks 2019

    • Use of banking apps among millennials in Italy 2019

  • 4. Customers' opinion
    • Italy: preferred channels for checking bank balances 2017, by type

    • Italy: preferred channels for bank transactions 2017, by type

    • Italy: reasons for internet banking usage via pc 2017

    • Attitudes towards online banking and digital payment solutions in Italy 2019

    • Reasons for the growth in the demand of online financial solutions in Italy 2019

    • Advantages of online banking and digital payment solutions in Italy 2019

    • Willingness to join a digital bank in Italy 2019

    • Italy: reasons for choosing an online bank 2017

    • Main criteria to start using a digitized banking solution in Italy 2019

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