Online banking in Italy

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Statista dossier on the use of online and mobile banking in Italy

This dossier presents graphs and tables about the use of online and mobile banking in Italy. It includes statistics about online banking penetration, reasons for using and not using both online and mobile banking as well as figures on the usage frequency and methods.
In addition, the report provides coherent overview of the transaction value and volume of all operations carried out via online or mobile banking.

Table of contents

  • 1. General overview
    • Online banking penetration in European markets 2017

    • Online banking penetration in Italy 2007-2017

    • Italy: age distribution of online and offline banking account holders 2017

    • Italy: distribution of online and offline banking account holders 2017, by education

    • Italy: banking communication channel usage in 2017, by category

    • Italy: share of devices used for online banking in March 2016

    • Italy: number of online banking customers using mobile apps Q1 2015- Q3 2017

    • Italy: number of online banking customers using mobile apps only Q1 2015- Q4 2017

    • Distribution of mobile banking use in selected European countries 2015-16, by age

    • Italy: functions via mobile banking applications 2017

    • Online banking account costs for residents and non-residents in Italy 2016

  • 2. Customers' opinion
    • Italy: attitudes towards online banking and digital payment solutions 2017

    • Italy: reasons for the growth in the demand of online financial solutions 2017

    • Italy: advantages of online banking and digital payment solutions 2017

    • Italy: opinion on willingness to join a digital bank 2017

    • Italy: reasons for online banking 2016

    • Italy: main criteria for start using a digitized banking solution 2017

    • Italy: reasons to use online banking 2017

    • Millennials' preferences for mobile payment provider Europe 2016

  • 3. Usage frequency
    • Italy: frequency of online or mobile app payment transactions 2017

    • Italy: online banking at UniCredit Bank 2017, by frequency

    • Italy: online banking at BancoPosta (Poste Italiane) 2017, by frequency

    • Italy: online banking at Intesa Sanpaolo 2017, by frequency

    • Italy: online banking at ING Direct 2017, by frequency

    • Italy: online banking at BNL (Banca Nazionale del Lavoro) 2017, by frequency

    • Italy: online banking at Banca Monte dei Paschi di Siena (MPS) 2017, by frequency

    • Italy: online banking at BCC (Credito Cooperativo) 2017, by frequency

    • Italy: online banking at UBI Banca 2017, by frequency

  • 4. Usage method
    • Italy: online account holders aware of robo-advisors 2016-2017

    • Italy: share of online account holders using emails for banking operations 2016-2017

    • Italy: online account holders using chats for banking operations 2016-2017

    • Italy: share of online account holders using social media to interact with banks 2017

    • Italy: share of online account holders using Twitter to interact with their bank 2017

    • Italy: share of online banking account holders using Facebook to communicate 2017

    • Italy: share of account holders using YouTube to interact with their bank 2017

    • Italy: online account holders using Google Plus to communicate with their bank 2017

    • Italy: share of online account holders using WhatsApp to communicate with bank 2017

  • 5. Transactions
    • Italy: value of credit transfers issued via internet Q1 2014-Q2 2017

    • Italy: credit transfers issued via internet Q1 2014-Q2 2017

    • Italy: value of incoming e-money transfers Q1 2015-Q2 2017

    • Italy: number of incoming e-money transaction Q1 2015-Q2 2017

    • Italy: value of outgoing e-money transfers Q1 2015-Q2 2017

    • Italy: number of outgoing e-money transaction Q1 2015-Q2 2017

    • Italy: value of online credit card transactions 2012- H1 2017

    • Italy: number of online credit card transactions 2012-H1 2017

    • Italy: value of fraudulent use of e-money transactions H1 2013- H1 2017

    • Italy: number of fraudulent use of e-money transactions H1 2012-H2 2016

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