Online banking in Japan

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Statista Dossier on online banking in Japan

This dossier presents a range of statistics and facts on online banking in Japan. It includes a general overview and chapters on the consumer's perspective, online and mobile banking services, leading direct banks, and online banking fraud.

Table of contents

  • 1. Overview

    • Online banking penetration in Asia 2020, by country

    • Breakdown household penetration rate of ICT devices Japan 2019, by type

    • Internet usage rate Japan 2019, by device

    • Internet usage rate Japan 2019, by age group

    • Internet usage for financial transactions in Japan 2019, by age group and gender

    • Internet usage for financial transactions in Japan 2019, by prefecture

  • 2. Consumer perspective

    • Online banking usage in Japan 2021

    • Most common devices used for online banking in Japan 2021

    • Level of unease perceived about online financial transactions in Japan 2020

    • Common factors considered important regarding online banking services in Japan 2020

    • Leading direct banks in Japan 2021, by customer satisfaction

    • Leading online banks identified as main bank by companies in Japan 2020

  • 3. Online and mobile banking services

    • Most common discontent with online banking websites in Japan 2020

    • Leading online banking services in Japan 2021, by customer satisfaction

    • Most common discontent with mobile banking apps in Japan 2020

    • Most downloaded banking apps in Japan in 2021

  • 4. Leading direct banks

    • Rakuten Bank's number of bank accounts 2012-2021

    • Rakuten Bank's net income FY 2012-2020

    • PayPay Bank's number of bank accounts 2013-2021

    • PayPay Bank's net income FY 2012-2020

    • SBI Sumishin Net Bank's number of bank accounts 2012-2021

    • SBI Sumishin Net Bank's net income FY 2011-2020

  • 5. Customer demographics of direct banks

    • Rakuten Bank's customers by gender 2021

    • Rakuten Bank's customers by age group 2021

    • PayPay Bank's customers by gender 2021

    • PayPay Bank's customers by age group 2021

    • SBI Sumishin Net Bank's customers by gender 2021

    • SBI Sumishin Net Bank's customers by age group 2021

  • 6. Fraud

    • Number of online banking frauds in Japan 2013-2020

    • Value of damages caused by online banking fraud in Japan 2013-2020

    • Financial institutions affected by online banking fraud in Japan 2016-2020, by type

    • Value of damages caused by online banking fraud Japan 2016-2020, by institution type

    • Number of online banking fraud victims in Japan 2016-2020, by legal person

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