The company’s business segments comprise voice services, data and internet services, video services and, switched access and subsidy services. In 2017, the company generated 9.13 billion U.S. dollars in revenues. In that same year, Frontier provided telecom services to almost five million business and residential customers. The company generated average monthly revenues of 80.96 U.S. dollars per residential customer in 2017. Frontier Communications monthly churn rate in 2017 stood at 2.17 percent.
Frontier acquired and operates fiber-optic systems built by Verizon. In rural areas, only DSL internet services are available to its customers using traditional copper wires. As of 2017, Frontier Communications had an estimated number of 22.74 thousand employees.