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eServices

in-scope

  • Online booked and digitally issued event tickets for sports events, music events and cinemas
  • Fitness wearables and fitness apps for detecting /tracking/ analyzing and sharing vitality
  • Online dating services, including matchmaking, online dating and casual dating
  • Online booked food delivery services, including online takeaway and restaurant delivery

out-of-scope

  • Offline booking by telephone or through agencies
  • Ride sharing services like Uber, Lyft or BlaBlaCar
  • Online ticket reservations without direct checkout process
Market definition

Highlights

worldwide

  • Revenue in the "eServices" market amounts to US$140,227m in 2017.
  • Revenue is expected to show an annual growth rate (CAGR 2017-2021) of 18.5 % resulting in a market volume of US$276,650m in 2021.
  • The market's largest segment is the segment "Food Delivery" with a market volume of US$99,747m in 2017.
  • From a global comparison perspective it is shown that most revenue is generated in China (US$43,775m in 2017).
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