The definition of eServices does not include: media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, neither are revenues from online gambling, software downloads and services, or commission fees of price/product comparison sites.
- Online booked and digitally issued event tickets for sports events, music events and cinemas
- Fitness wearables and fitness apps for detecting /tracking/ analyzing and sharing vitality
- Online dating services, including matchmaking, online dating and casual dating
- Online ordered food delivery, including Restaurant-to-Consumer and Platform-to-Consumer delivery
- Offline booking by telephone or through agencies
- Online ticket reservations without direct checkout process
eServices Report 2020
Statista Digital Market Outlook - Market ReportDownload
Revenue Revenue Growth
in the eServices market in million US$ in percent
- Revenue Growth
Users Penetration Rate
in the eServices market in millions in percent
- Penetration Rate
The ubiquitous use of the internet and mobile phones has triggered a flourishing eServices business, which is still on the rise. Since eServices are generally referring to the provision of any service via the Internet, a clear market segmentation is often impossible. All four segments that we are covering in our analysis (Event Tickets, Fitness, Dating Services and Online Food Delivery) can be also viewed as separate entities, and this is also the reason why we don't calculate the total number of users or average revenues per user for the eServices as a total market. In our reports we look on segments as if they were separate markets and provide full overview of the market environment.
in the eServices market in US$
Global Comparison - Revenue
in the eServices market in million US$
The eServices market builds on Statista’s primary research (the Statista Global Consumer Survey), bottom-up modeling, market data from independent databases and third-party sources, the analysis of various key market and macroeconomic indicators, historical developments, current trends, and the reported performance indicators of the key market players. All monetary figures refer to the Gross Merchandise/Transactional Value (GMV/GTV) and represent what consumers pay for these services and products.
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