Brazil: customer satisfaction with internet services 2016-2018

This statistic shows the customer satisfaction with fixed broadband services in Brazil from 2016 to 2018. The services are rated on a scale of 0 to 10, in which 0 represents complete insatisfaction with the service, and 10 represents total satisfaction. In 2018, the general costumer satisfaction with fixed broadband services in the country amounted to an average of 6.43, up from 6.23 points a year earlier.

Customer satisfaction with fixed broadband services in Brazil from 2016 to 2018

Customer satisfaction score*
--
--
--
Exclusive Premium statistic

You need a Premium Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Premium Account

only $59 / month *
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

April 2019

Region

Brazil

Survey time period

2016, 2017, July to November 2018

Number of respondents

23,020 respondents

Age group

18 years and older

Special properties

only considering states in which the providers had more than 10,000 fixed broadband active accesses

Method of interview

Computer-assisted telephone interviews (CATI)

Supplementary notes

* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.

The specific survey dates for 2016 and 2017 were not available at the source.

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account!

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$59 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.

Statistics on "Telecommunications industry in Brazil"

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.