In 202, the general customer satisfaction with fixed broadband services in Brazil amounted to an average of 6.88 points, up from 6.81 points a year earlier. The service was rated on a scale from 0 to 10, where 0 represents complete dissatisfaction with the service and 10 represents total satisfaction. Among the telecommunication services assessed in Brazil, fixed broadband scored the lowest index.
Customer satisfaction with fixed broadband services in Brazil from 2016 to 2021
* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.
Data prior to 2020 was retrieved from earlier releases.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Statista Accounts:
Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.
Agência Nacional de Telecomunicações (Brazil). (March 28, 2022). Customer satisfaction with fixed broadband services in Brazil from 2016 to 2021 [Graph]. In Statista. Retrieved August 14, 2022, from https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/
Agência Nacional de Telecomunicações (Brazil). "Customer satisfaction with fixed broadband services in Brazil from 2016 to 2021." Chart. March 28, 2022. Statista. Accessed August 14, 2022. https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/
Agência Nacional de Telecomunicações (Brazil). (2022). Customer satisfaction with fixed broadband services in Brazil from 2016 to 2021. Statista. Statista Inc.. Accessed: August 14, 2022. https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/
Agência Nacional de Telecomunicações (Brazil). "Customer Satisfaction with Fixed Broadband Services in Brazil from 2016 to 2021." Statista, Statista Inc., 28 Mar 2022, https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/
Agência Nacional de Telecomunicações (Brazil), Customer satisfaction with fixed broadband services in Brazil from 2016 to 2021 Statista, https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/ (last visited August 14, 2022)