This statistic shows the customer satisfaction with fixed broadband services in Brazil from 2016 to 2018. The services are rated on a scale of 0 to 10, in which 0 represents complete insatisfaction with the service, and 10 represents total satisfaction. In 2018, the general costumer satisfaction with fixed broadband services in the country amounted to an average of 6.43, up from 6.23 points a year earlier.
Customer satisfaction with fixed broadband services in Brazil from 2016 to 2018
only considering states in which the providers had more than 10,000 fixed broadband active accesses
Method of interview
Computer-assisted telephone interviews (CATI)
Supplementary notes
* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.
The specific survey dates for 2016 and 2017 were not available at the source.
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Anatel. (April 29, 2019). Customer satisfaction with fixed broadband services in Brazil from 2016 to 2018 [Graph]. In Statista. Retrieved January 24, 2020, from https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/
Anatel. "Customer satisfaction with fixed broadband services in Brazil from 2016 to 2018." Chart. April 29, 2019. Statista. Accessed January 24, 2020. https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/
Anatel. (2019). Customer satisfaction with fixed broadband services in Brazil from 2016 to 2018. Statista. Statista Inc.. Accessed: January 24, 2020. https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/
Anatel. "Customer Satisfaction with Fixed Broadband Services in Brazil from 2016 to 2018." Statista, Statista Inc., 29 Apr 2019, https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/
Anatel, Customer satisfaction with fixed broadband services in Brazil from 2016 to 2018 Statista, https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/ (last visited January 24, 2020)
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