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Brazil: customer satisfaction with telecom services 2020, by type

Published by J. G. Navarro, Mar 15, 2021
In 2020, post-paid mobile services had the highest customer satisfaction index among telecommunication services assessed by respondents in Brazil, with nearly 7.5 points. Each service was rated on a scale from 0 to 10, where 0 represents complete dissatisfaction with the service and 10 represents total satisfaction. Fixed broadband services scored around 6.5 points.

Customer satisfaction with telecommunication services in Brazil in 2020, by type

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Sources

Release date

March 2021

Region

Brazil

Survey time period

July to November 2020

Number of respondents

92,188 respondents

Age group

18 years and older

Method of interview

Computer-assisted telephone interviews (CATI)

Supplementary notes

* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.

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