In 2020, post-paid mobile services had the highest customer satisfaction index among telecommunication services assessed by respondents in Brazil, with nearly 7.5 points. Each service was rated on a scale from 0 to 10, where 0 represents complete dissatisfaction with the service and 10 represents total satisfaction. Fixed broadband services scored around 6.5 points.
Customer satisfaction with telecommunication services in Brazil in 2020, by type
* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.
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Agência Nacional de Telecomunicações (Brazil). (March 8, 2021). Customer satisfaction with telecommunication services in Brazil in 2020, by type [Graph]. In Statista. Retrieved May 17, 2022, from https://www.statista.com/statistics/1015052/customer-satisfaction-telecom-services-brazil/
Agência Nacional de Telecomunicações (Brazil). "Customer satisfaction with telecommunication services in Brazil in 2020, by type." Chart. March 8, 2021. Statista. Accessed May 17, 2022. https://www.statista.com/statistics/1015052/customer-satisfaction-telecom-services-brazil/
Agência Nacional de Telecomunicações (Brazil). (2021). Customer satisfaction with telecommunication services in Brazil in 2020, by type. Statista. Statista Inc.. Accessed: May 17, 2022. https://www.statista.com/statistics/1015052/customer-satisfaction-telecom-services-brazil/
Agência Nacional de Telecomunicações (Brazil). "Customer Satisfaction with Telecommunication Services in Brazil in 2020, by Type." Statista, Statista Inc., 8 Mar 2021, https://www.statista.com/statistics/1015052/customer-satisfaction-telecom-services-brazil/
Agência Nacional de Telecomunicações (Brazil), Customer satisfaction with telecommunication services in Brazil in 2020, by type Statista, https://www.statista.com/statistics/1015052/customer-satisfaction-telecom-services-brazil/ (last visited May 17, 2022)
