- Technology & Telecommunications›
- Telecommunications›
Brazil: customer satisfaction with telecom services 2018, by type
Premium statistics
Industry-specific and extensively researched technical data (partially from exclusive partnerships).
A paid subscription is required for full access.
Brazil: customer satisfaction with telecom services 2018, by type
Customer satisfaction with telecommunication services in Brazil in 2018, by type
by Marina Pasquali,
last edited
Jun 12, 2019
This statistic shows the customer satisfaction with telecommunication services in Brazil in 2018, sorted by type. The services are rated on a scale of 0 to 10, in which 0 represents complete insatisfaction with the service, and 10 represents total satisfaction. In 2018, post-paid mobile services had the highest customer satisfaction index amongst Brazilian respondents, with 7.32 points.
Customer satisfaction with telecommunication services in Brazil in 2018, by type
| Customer satisfaction score* | |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
| Customer satisfaction score* | |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1.5m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
Exclusive content
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1.5m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
© Statista 2019
About this statistic
Show source
Download
Settings
Share
Chart type
Datalabels
Share on Social Media
Download started
Please be patient - this may take a moment
Please be patient - this may take a moment
Description
Source
More information
by Marina Pasquali,
last edited
Jun 12, 2019
This statistic shows the customer satisfaction with telecommunication services in Brazil in 2018, sorted by type. The services are rated on a scale of 0 to 10, in which 0 represents complete insatisfaction with the service, and 10 represents total satisfaction. In 2018, post-paid mobile services had the highest customer satisfaction index amongst Brazilian respondents, with 7.32 points.
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- March 2019
- Region
- Brazil
- Survey time period
- July to November 2018
- Number of respondents
- 103,445 respondents
- Age group
- 18 years and older
- Method of interview
- Computer-assisted telephone interviews (CATI)
- Supplementary notes
-
*The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- March 2019
More information
- Region
- Brazil
- Survey time period
- July to November 2018
- Number of respondents
- 103,445 respondents
- Age group
- 18 years and older
- Method of interview
- Computer-assisted telephone interviews (CATI)
- Supplementary notes
-
*The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account!
Premium Account
Your perfect start with Statista
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$49 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Prices do not include sales tax.
Leading companies trust Statista:
Related Studies: Available to Download in PDF or PPTX Format
All Information
in one Presentation
Pay TV in Brazil
- 129 page/s
- English
- pptx
- Detailed references
Everything On "Pay TV in Brazil" in One Document: Edited and Divided into Handy Chapters. Including Detailed References.
I think of Statista as Google for researchers. Statista provides you with the information you search for right away.Dr. Horst Stipp
EVP, Research & Innovation, Advertising Research Foundation
Statistics on "Pay TV in Brazil"
- Overview of the Latin American market
The most important statistics
- Pay TV revenue in Latin America from 2006 to 2024 (in billion U.S. dollars)Latin America: pay TV revenue 2006-2024
- Number of pay TV subscribers in Latin America from 2016 to 2023 (in millions)Latin America: number of pay TV subscribers 2016-2023
- Pay TV penetration rate in Latin America from 2010 to 2019Latin America: Pay TV penetration 2010-2019
- Number of pay TV households in Latin America from 2017 to 2024 (in millions)Latin America: number of pay TV households 2017-2024
- Distribution of pay TV market in Latin America in 2nd quarter 2018, by providerLatin America: pay TV market 2018, by provider
- Pay TV revenue per subscriber (ARPU) in Latin America in 1st quarter 2018, by provider (in U.S. dollars)Latin America: pay TV ARPU 2018, by provider
- Leading pay TV networks in Latin America in 2018, by share of audienceLatin America: leading pay TV networks 2018
- Revenues
The most important statistics
- Leading pay TV countries in Latin America in 2024, based on revenue (in billion U.S. dollars)Latin America: leading pay TV countries 2024, based on revenue
- TV subscription revenue in Brazil in 2014 and 2019 (in billion U.S. dollars)TV subscription revenue in Brazil 2014-2019
- Compound annual growth rate of the Brazilian media and entertainment spending from 2017 to 2022, by sectorGrowth of the Brazilian media and entertainment spending 2017-2022, by sector
- Advertising spending in Brazil in 2018, by medium (in billion Brazilian reals)Advertising spending in Brazil 2018, by medium
- TV advertising spending as percentage of total advertising expenditure in Brazil from 2015 to 2017, by typeBrazil: TV ad spend share 2015-2017, by type
- Advertising revenue generated by selected TV platforms in Brazil in 2021 (in million U.S. dollars)Brazil: TV ad revenue 2021, by platform
- Compound annual growth rate of advertising revenue generated by selected TV platforms in Brazil between 2016 and 2021Brazil: TV ad revenue CAGR 2021, by platform
- Average monthly pay TV revenue per subscriber in Latin America in 2nd quarter 2016, by country (in U.S. dollars)Latin America: pay TV ARPU 2016, by country
- Providers
The most important statistics
- Pay TV market distribution in Brazil as of March 2019, by providerBrazil: pay TV market share 2019, by provider
- DirecTV Latin America's revenue in 2017, by region (in billion U.S. dollars)DirecTV Latin America's revenue 2017, by region
- Number of DirecTV Latin America's satellite TV subscribers from 2006 to 2017 (in millions)Number of DirecTV Latin America's satellite TV subscribers 2006-2017
- Pay TV revenue generated by Algar Telecom in 2016 and 2017 (in million Brazilian reals)Algar Telecom pay TV revenue 2016-2017
- Number of pay TV subscribers of Algar Telecom from 2012 to 2018 (in 1,000s)Algar Telecom number of pay TV subscribers 2012-2018
- Net operating revenue generated by Oi from 2013 to 2018 (in billion Brazilian reals)Oi S.A. revenue 2013-2018
- Number of pay TV subscribers Oi in 2016 and 2017, by type (in 1,000s)Oi S.A. number of pay TV subscribers 2016-2017
- Number of AT&T satellite TV subscribers in Latin America from 2015 to 2017 (in millions)AT&T: number of pay TV subscribers in Latin America 2015-2017
- Penetration rates & subscribers
The most important statistics
- Leading pay TV countries in Latin America as of June 2018, by number of subscribers (in millions)Latin America: leading pay TV countries 2018, by number of subscribers
- Pay TV penetration rate in Brazil from 2010 to 2019 (as a share of TV households)Brazil: Pay TV penetration 2010-2019
- Number of pay TV subscribers in Brazil from 2010 to 2018 (in millions)Number of pay TV subscribers in Brazil 2010-2018
- Number of pay TV subscriptions in Brazil from 2017 to 2022 (in millions)Brazil: number of pay TV subscriptions 2017-2022
- Number of pay TV subscribers in Brazil in March 2019, by technology Number of pay TV subscribers in Brazil 2019, by technology
- Distribution of pay TV subscriptions in selected countries in Latin America as of June 2018, by typeLatin America: cable vs. satellite subscriptions 2018, by country
- Pay TV piracy rate and share of under-reported pay TV users in selected countries in Latin America as of February 2017Latin America: pay TV piracy 2017, by country
- Customer satisfaction with telecommunication services in Brazil in 2018, by typeBrazil: customer satisfaction with telecom services 2018, by type
- Programming
The most important statistics
- Number of pay TV channels provided by selected companies in Brazil as of May 2017Brazil: number of pay TV channels 2017, by company
- Number of pay TV channels in Brazil from June 2016 to December 2017Brazil: number of pay TV channels 2016-2017
- Number of pay TV channels in Brazil in December 2017, by genreBrazil: number of pay TV channels 2017, by genre
- Number of pay TV subscribers in Brazil in December 2017, by channel genre (in 1,000s)Brazil: number of pay TV subscribers 2017, by channel genre
- Distribution of pay TV programming in Brazil in 2018, by origin and channel typeBrazil: pay TV programming 2018, by origin & type
- Average weekly duration of domestic productions during primetime on selected pay TV networks in Brazil in 2018 (in minutes)Brazil: length of domestic programming in pay TV primetime 2018, by network
- Pay TV channels with most advertising in Brazil in December 2018, by type (in minutes)Brazil: pay TV channels with most advertising 2018, by type
- Penetration rate of selected sport TV channels in in selected countries in Latin America in 2017Latin America: Fox Sports & ESPN popularity 2017, by country
- Over-the-top services
The most important statistics
- Over-the-top (OTT) TV and video revenue in Latin America in 2017, by country (in million U.S. dollars)Latin America: OTT TV & video revenue 2017, by country
- Number of pay TV streaming accounts in Latin America in 2017, by country (in millions)Latin America: number of TV streaming accounts 2017, by country
- Number of video on demand (SVoD) subscriptions in Brazil from 2013 to 2016 (in millions)Number of SVoD subscriptions in Brazil 2013-2016
- Number of video on demand (VoD) providers in Brazil from 2013 to 2017Brazil: number of VoD platforms 2013-2017
- Penetration rate of selected video subscription services in Brazil as of November 2018Brazil: video subscription services penetration 2018
- Most popular Video on Demand (VoD) platforms according to internet users in Brazil as of August 2016 Brazil: most popular VoD platforms in 2016
- Share of Brazilian feature films available on selected Video on Demand (VoD) platforms in Brazil as of June 2016Brazil: share of Brazilian films in VoD platforms 2016
- Share of Brazilian series available on selected Video on Demand (VoD) platforms in Brazil as of June 2016Brazil: share of Brazilian series in VoD platforms 2016
Discover Statista
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- Most popular telecommunication services in Poland 2018, by group type
- Total income of Telstra Australia FY 2018 by segment
- Brazil: net sales of TData 2013-2016
- Total income of Telstra Australia FY 2018 by segment
- Willingness to extend communications contract for higher quality service Finland 2015
- Telecom services spending forecast for Western Europe 2013-2019
- Telecommunications service imports to Germany Q1 2010-Q1 2018
- Data center market size in Japan FY 2018-2024
- Willingness to extend communications contract for higher quality service Sweden 2015
- Telecom services spending growth forecast for Western Europe 2014-2019
- Consumer spending on communications in Poland 2008-2017
- Promotion and advertising expenses of Telstra Australia FY 2015-FY 2017
- EBITDA of Telstra Australia FY 2015-FY 2018
- Willingness to extend communication contract for higher quality service Portugal 2015
- Levels of satisfaction with telecommunications contract information in the EU 2015
- Italy: municipalities using intranet services in Sicily 2015, by category
- Italy: municipalities using intranet services in Campania 2015, by category
- Italy: municipalities using intranet services in Marche 2015, by category
Studies
- Telecommunications services
- Special Eurobaromter 438 - E-Communications and the Digital Single Market
- Quality of Customer Service report 2015
- 2017 Price Comparison Study of Telecommunications Services in Canada and Select Foreign Ju...
- Fixed telephone lines
- Telephone Subscribership in the United States (Data through March 2010)
- Telephone Subscribership in the United States (Data through November 2009)
- Telephone penetration by income by state (Data through March 2008)
- Telephone penetration by income by state (Data through March 2007)
- Reference Book 2008
- RBOC Local Telephone June 2010
- Telephone penetration by income by state (Data through March 2009)
- Telephone penetration by income by state (Data through March 2006)
- 2009 Section 43.82 Circuit Status Data
- Telephone Subscribership in the United States (Data through November 2007)
Statistics on "Pay TV in Brazil"
- Pay TV revenue in Latin America from 2006 to 2024 (in billion U.S. dollars)
- Number of pay TV subscribers in Latin America from 2016 to 2023 (in millions)
- Pay TV penetration rate in Latin America from 2010 to 2019
- Number of pay TV households in Latin America from 2017 to 2024 (in millions)
- Distribution of pay TV market in Latin America in 2nd quarter 2018, by provider
- Pay TV revenue per subscriber (ARPU) in Latin America in 1st quarter 2018, by provider (in U.S. dollars)
- Leading pay TV networks in Latin America in 2018, by share of audience
- Leading pay TV countries in Latin America in 2024, based on revenue (in billion U.S. dollars)
- TV subscription revenue in Brazil in 2014 and 2019 (in billion U.S. dollars)
- Compound annual growth rate of the Brazilian media and entertainment spending from 2017 to 2022, by sector
- Advertising spending in Brazil in 2018, by medium (in billion Brazilian reals)
- TV advertising spending as percentage of total advertising expenditure in Brazil from 2015 to 2017, by type
- Advertising revenue generated by selected TV platforms in Brazil in 2021 (in million U.S. dollars)
- Compound annual growth rate of advertising revenue generated by selected TV platforms in Brazil between 2016 and 2021
- Average monthly pay TV revenue per subscriber in Latin America in 2nd quarter 2016, by country (in U.S. dollars)
- Share of gross domestic product (GDP) per capita consumers were willing to pay for an annual subscription to a basic pay TV package in selected countries in Latin America in 2017
- Pay TV market distribution in Brazil as of March 2019, by provider
- DirecTV Latin America's revenue in 2017, by region (in billion U.S. dollars)
- Number of DirecTV Latin America's satellite TV subscribers from 2006 to 2017 (in millions)
- Pay TV revenue generated by Algar Telecom in 2016 and 2017 (in million Brazilian reals)
- Number of pay TV subscribers of Algar Telecom from 2012 to 2018 (in 1,000s)
- Net operating revenue generated by Oi from 2013 to 2018 (in billion Brazilian reals)
- Number of pay TV subscribers Oi in 2016 and 2017, by type (in 1,000s)
- Number of AT&T satellite TV subscribers in Latin America from 2015 to 2017 (in millions)
- Number of AT&T satellite TV subscribers in Latin America from 2015 to 2017, by brand (in millions)
- AT&T's operating revenue in Latin America from 2014 to 2018 (in billion U.S. dollars)
- AT&T's operating revenue in Latin America from 2014 to 2018, by country (in million U.S. dollars)
- Annual net revenue of Claro Telecom in Brazil from 2012 to 2017 (in billion Brazilian reals)
- Leading companies in Brazil in 2017, based on net sales revenue (in billion U.S. dollars)
- Net income of Claro Telecom in Brazil from 2013 to 2017 (in billion Brazilian reals)
- Average pay TV revenue per user (ARPU) of selected holdings in Latin America in 1st quarter 2018 (in U.S. dollars)
- Number of pay TV channels provided by selected companies in Brazil as of May 2017
- Leading pay TV countries in Latin America as of June 2018, by number of subscribers (in millions)
- Pay TV penetration rate in Brazil from 2010 to 2019 (as a share of TV households)
- Number of pay TV subscribers in Brazil from 2010 to 2018 (in millions)
- Number of pay TV subscriptions in Brazil from 2017 to 2022 (in millions)
- Number of pay TV subscribers in Brazil in March 2019, by technology
- Distribution of pay TV subscriptions in selected countries in Latin America as of June 2018, by type
- Pay TV piracy rate and share of under-reported pay TV users in selected countries in Latin America as of February 2017
- Customer satisfaction with telecommunication services in Brazil in 2018, by type
- Number of pay TV channels in Brazil from June 2016 to December 2017
- Number of pay TV channels in Brazil in December 2017, by genre
- Number of pay TV subscribers in Brazil in December 2017, by channel genre (in 1,000s)
- Distribution of pay TV programming in Brazil in 2018, by origin and channel type
- Average weekly duration of domestic productions during primetime on selected pay TV networks in Brazil in 2018 (in minutes)
- Pay TV channels with most advertising in Brazil in December 2018, by type (in minutes)
- Penetration rate of selected sport TV channels in in selected countries in Latin America in 2017
- Over-the-top (OTT) TV and video revenue in Latin America in 2017, by country (in million U.S. dollars)
- Number of pay TV streaming accounts in Latin America in 2017, by country (in millions)
- Number of video on demand (SVoD) subscriptions in Brazil from 2013 to 2016 (in millions)
- Number of video on demand (VoD) providers in Brazil from 2013 to 2017
- Penetration rate of selected video subscription services in Brazil as of November 2018
- Most popular Video on Demand (VoD) platforms according to internet users in Brazil as of August 2016
- Share of Brazilian feature films available on selected Video on Demand (VoD) platforms in Brazil as of June 2016
- Share of Brazilian series available on selected Video on Demand (VoD) platforms in Brazil as of June 2016
- Number of Netflix paying streaming subscribers in Brazil from 2011 to 2023 (in 1,000s)
- Share of Netflix households using someone else's login in selected countries worldwide in 1st quarter 2018
- Leading telecommunication services used in Poland in 2018, by group type
- Income distribution of Telstra Corporation Limited in Australia in the financial year 2018, by segment
- Net sales of telecommunications company TData in Brazil from 2013 to 2016 (in million U.S. dollars)
- Total income of Telstra Corporation Limited in Australia in the financial year 2018, by segment (in million Australian dollars)
- The maximum duration of a communication services contract is currently two years. Would you be prepared to sign a contract with a provider for a longer period in exchange for a much higher speed and enhanced quality of service?
- Forecast of telecom services spendings in Western Europe from 2013 to 2019 (in billion U.S. dollars)
- Value of telecommunications service imports to Germany from 1st quarter 2010 to 1st quarter 2018 (in billion euros)
- Value of the data center service market in Japan from fiscal year 2018 to 2024 (in trillion Japanese yen)
- The maximum duration of a communication services contract is currently two years. Would you be prepared to sign a contract with a provider for a longer period in exchange for a much higher speed and enhanced quality of service?
- Year-over-year growth forecast telecom services spending Western Europe from 2014 to 2019*
- Household consumption expenditure on communications in Poland from 2008 to 2017* (in million Polish zlotys)
- Promotion and advertising expenses of Telstra Corporation Limited in Australia from the financial year 2015 to 2017 (in million Australian dollars)
- Earnings before interest, taxes, depreciation and amortization (EBITDA) of Telstra in Australia from the financial year 2015 to 2018 (in million Australian dollars)
- The maximum duration of a communication services contract is currently two years. Would you be prepared to sign a contract with a provider for a longer period in exchange for a much higher speed and enhanced quality of service?
- Levels of satisfaction with telecommunications contract information before signing it in the European Union (EU) in 2015
- Share of municipalities using intranet services in the Italian region of Sicily in 2015, by category
- Share of municipalities using intranet services in the Italian region of Campania in 2015, by category
- Share of municipalities using intranet services in the Italian region of Marche in 2015, by category
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Related topics
About Statista
Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Internet & Telecommunications
- Social Media
- E-Commerce
- Online Video & Entertainment
- Advertising & Marketing
Consumer Goods & FMCG
- Alcoholic Beverages
- Cleaning Products
- Cosmetics & Personal Care
- Food & Nutrition
Retail & Trade
- Health & Hygiene
- International Trade
- Shopping Behavior
- Sports & Leisure
Travel, Tourism & Hospitality
- Business Travel
- Leisure Travel
- Accomodation
- Restaurants
Society
- Demographics
- Economy
- Education & Science
- Politics & Government
Transportation & Logistics
- Aviation
- Rail Transport
- Vehicles & Road Traffic
- Water Transport
Save statistic in .XLS format
You can only download this statistic as a Premium user.
Save statistic in .PNG format
You can only download this statistic as a Premium user.
Save statistic in .PDF format
You can only download this statistic as a Premium user.
Show source references
As a Premium user you get access to the detailed source references and background information about this statistic.
Show details about this statistic
As a Premium user you get access to background information and details about the release of this statistic.
Bookmark statistics
As soon as this statistic is updated, you will immediately be notified via e-mail.
Change statistics options
You need at least a Premium Account to use this feature.
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.