Italy: awareness of the new EU directive on online banking in Italy 2019

According to the results of a survey on the awareness of the new EU directive on online banking* in Italy, 57 percent of Italians said that they are aware of the changes in the way they are supposed to access their online banking (OTP tokens will be substituted by a message on the smartphone). The survey was conducted by YouGov Italia about tree months before the PSD2 directive enters into force. Surprisingly enough, almost 40 percent of the respondents were not yet aware of the introduction of a new system for online banking access.

Do you know that due to the new EU directive (PSD2) on internet banking OTP tokens will be substituted by a message on your smartphone?*

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Release date

June 2019



Survey time period

June 14-17, 2019

Number of respondents

842 respondents

Age group

18 years and older

Special properties

bank account owners

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* The source adds the following information: "From September 14, 2019, to access online banking services smartphones will substitute One Time Password (OTP) tokens. In fact to access the bank account and carry out transactions online, a password will be generated in the banking app or sent via SMS. The password will have a validity of 15/30 seconds and can be used only once."

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Statistics on "Online banking in Italy"

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