Russia: important factors in express delivery by age 2018

Delivery costs, delivery speed, and the exact delivery time interval were named by the majority of the respondents in every age group as key factors in express delivery in 2018. The simple interface to order and track was more demanded by older-aged customers. Among the participants aged between 18 and 24 years, 18 percent mentioned the ability to track a courier online as an important factor.

Important factors for express delivery customers in Russia in 2018*, by age group

Characteristic	18-24	25-34	35-44	45-54	55-64
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Release date

June 2018

More information

Region

Russia

Survey time period

March 20-26, 2018

Number of respondents

1,500 respondents

Age group

16-64 years

Special properties

Made online or mobile purchases over the past 30 days

Method of interview

Online survey

Supplementary notes

* Participants were asked to answer the following question: "what factors are most important for you in express delivery?"

750 individuals of the sample were surveyed in Moscow, 300 in Saint Petersburg, and 450 in other major cities.
750 people were surveyed through river sampling, and 750 were surveyed through panel sampling.
Express delivery refers to a delivery on the day of order.

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