The lack of express delivery services in case of urgent needs would suppose customer loss in about 70 percent of the cases across Russia in 2018, as the study at hand unveils. Under critical situations, only 23 percent of the participants showed their disposition to find a solution and still order in the same shop by trying to negotiate terms wih an online store or by ordering an external delivery service.
Customer behavior when express delivery is not offered by online shops in case of urgency in Russia in 2018*
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Data Insight (RU). (June 6, 2018). Customer behavior when express delivery is not offered by online shops in case of urgency in Russia in 2018* [Graph]. In Statista. Retrieved April 26, 2024, from https://www.statista.com/statistics/1033707/customer-behavior-in-absence-of-express-delivery-for-critical-needs-russia/
Data Insight (RU). "Customer behavior when express delivery is not offered by online shops in case of urgency in Russia in 2018*." Chart. June 6, 2018. Statista. Accessed April 26, 2024. https://www.statista.com/statistics/1033707/customer-behavior-in-absence-of-express-delivery-for-critical-needs-russia/
Data Insight (RU). (2018). Customer behavior when express delivery is not offered by online shops in case of urgency in Russia in 2018*. Statista. Statista Inc.. Accessed: April 26, 2024. https://www.statista.com/statistics/1033707/customer-behavior-in-absence-of-express-delivery-for-critical-needs-russia/
Data Insight (RU). "Customer Behavior When Express Delivery Is Not Offered by Online Shops in Case of Urgency in Russia in 2018*." Statista, Statista Inc., 6 Jun 2018, https://www.statista.com/statistics/1033707/customer-behavior-in-absence-of-express-delivery-for-critical-needs-russia/
Data Insight (RU), Customer behavior when express delivery is not offered by online shops in case of urgency in Russia in 2018* Statista, https://www.statista.com/statistics/1033707/customer-behavior-in-absence-of-express-delivery-for-critical-needs-russia/ (last visited April 26, 2024)
Customer behavior when express delivery is not offered by online shops in case of urgency in Russia in 2018* [Graph], Data Insight (RU), June 6, 2018. [Online]. Available: https://www.statista.com/statistics/1033707/customer-behavior-in-absence-of-express-delivery-for-critical-needs-russia/