Remote customer support workers worldwide 2015-2018

Published by Statista Research Department, Jul 6, 2022
The share of customer support workers working remotely has declined in the past few years, falling to 27 percent according to a 2018 survey of employees in customer support roles. This compares to 40 percent for the same survey held in 2016.

Share of customer support workers worldwide who work remotely from 2015 to 2018

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Sources

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Release date

2019

Region

Worldwide

Survey time period

2015 to 2018

Number of respondents

706 respondents

Special properties

employees in customer support roles.

Method of interview

Online survey

Supplementary notes

The source doesn't mention the release date. The date of access was taken as the release date. Age of respondents was not provided by the source.
Original question: Do you work remotely? (i.e not just an occasional Work from Home day)
2015 baseline: 60
2016 baseline: 203
2017 baseline: 551

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