Consumer complaints about online holiday shopping in the UK 2018

Published by
Stephanie Chevalier,
Oct 13, 2021
When it comes to holiday shopping online, the main complaint for UK consumers was slow websites and cumbersome checkout processes. According to the results of a survey conducted with European and global consumers in 2018, 51 percent of UK consumers said lengthy shipping times and slow order fulfilment was also a point that made the online holiday shopping experience painful.

Share of consumer complaints about online holiday shopping experience in the United Kingdom (UK) in 2018*

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Release date

September 2019

Region

United Kingdom

Survey time period

2018

Number of respondents

500 respondents

Supplementary notes

* The original question was: "What are consumers’ biggest pain points when it comes to the online holiday shopping experience?"

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