Leading banks according to client experiences in Poland 2019

Leading banks in terms of customer satisfaction in Poland in 2019, by CX+ rating*

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Release date

November 2019



Survey time period


Number of respondents

2,751 respondents

Special properties

Retail bank customers

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* The CX+ index was determined through adding the CX Performance indicator (based on key measurements such as the company's promises, the efficiency of customer service, flexibility, and the positive experiences of clients) and the Experience Gap rating (the difference between the company's promises and the customer's actual experiences).

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