• Cross-channel services offered by retailers U.S. 2020

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By 2022, 58 percent of U.S. retail executive respondents stated that they planned to be able to support local delivery from their stores to their customers. As of 2020, thirty percent of U.S. retailers offered buy online and return in store services.

Cross-channel services offered by retailers in the United States in 2020

Characteristic	Supported today	Will support within 12 months	Will support within 24 months
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Release date

January 2020

More information

Region

United States

Survey time period

2019

Number of respondents

100 respondents

Special properties

Retail executives*

Supplementary notes

*More than half of the study respondents (54%) work for retailers that have revenue greater than $1 billion. Of these, one quarter (24%) have revenue in excess of $5 billion. Retailers with annual revenue ranging between $500 million and $1 billion were represented by 13% of responses. The remaining 34% consisted of retailers with less than $500 million in revenue.