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Last-mile fulfillment deployment plans of U.S. retailers in 2020

Cross-channel services offered by retailers in the United States in 2020

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Release date

January 2020


United States

Survey time period


Number of respondents

100 respondents

Special properties

Retail executives*

Supplementary notes

*More than half of the study respondents (54%) work for retailers that have revenue greater than $1 billion. Of these, one quarter (24%) have revenue in excess of $5 billion. Retailers with annual revenue ranging between $500 million and $1 billion were represented by 13% of responses. The remaining 34% consisted of retailers with less than $500 million in revenue.

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