Retailers' perceived long-term effects of COVID-19 on C-stores U.S.

Due to the coronavirus pandemic, some 85 percent of retailers estimate that food safety and sanitization methods will be heightened in foodservice operations in convenience stores in the long-term. In addition, more than half of the sample (53 percent) believe that online ordering and delivery will become more common than in-store purchasing as a result of social distancing measures.

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Retailers' perception of the long-term effects of coronavirus on foodservice operations in convenience stores in the United States in 2020*

Characteristic	Share of respondents
Food safety and sanitization methods will be heightened	85%
Delivery, mobile ordering, curbside pickup and other technologies will become more common than in-store foodservice purchasing	53%
Self-serve programs will become extinct or will permanently become clerk-served	23%
The pandemic will not have any long-term effects on c-store foodservice programs	10%

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Release date

August 2020

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Region

United States

Survey time period

2020

Supplementary notes

*The exact survey question was the following: "What long-term effects do you [retailers] think the pandemic will have on the way c-stores operate foodservice programs?"

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