Digital banking services preferred by customers in Kenya 2021

Published by
Lars Kamer,
Aug 1, 2022
Banking apps and mobile banking were the preferred digital service among bank customers in Kenya as of 2021, each mentioned by roughly 25 percent of respondents. Over 10 percent referred to internet banking as the preferred digital feature.

Leading digital banking features in Kenya as of 2021, by customer preference

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Release date

May 2022

Region

Kenya

Survey time period

2021

Number of respondents

29,791 bank customers

Method of interview

Online survey

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Overview

6

Digital banks

7

Usage

8

Consumer perspective

6

Further related statistics

19

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Topics

Banking industry in KenyaKey economic indicators of KenyaKey economic indicators of TanzaniaKey economic indicators in South AfricaDemographics of Kenya
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