As of 2020, mobile banking was the main channel adopted in Kenya in all age groups. The utilization was higher among younger respondents under 18 years (58 percent) and those aged 26-35 years (58 percent). Moreover, mobile banking was used by 55 percent of respondents from 18 to 25 years. The use of Automated Machine Tellers (ATMs) was more frequent among customers from 56-70 years (20 percent), while bank branches had a higher share amid respondents aged 70 years and older (26 percent).
Distribution of banking channels used by customers in Kenya as of 2020, by age group
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Kenya Bankers Association. (January 21, 2021). Distribution of banking channels used by customers in Kenya as of 2020, by age group [Graph]. In Statista. Retrieved December 10, 2024, from https://www.statista.com/statistics/1230584/banking-channels-used-by-customers-in-kenya-by-age-group/
Kenya Bankers Association. "Distribution of banking channels used by customers in Kenya as of 2020, by age group." Chart. January 21, 2021. Statista. Accessed December 10, 2024. https://www.statista.com/statistics/1230584/banking-channels-used-by-customers-in-kenya-by-age-group/
Kenya Bankers Association. (2021). Distribution of banking channels used by customers in Kenya as of 2020, by age group. Statista. Statista Inc.. Accessed: December 10, 2024. https://www.statista.com/statistics/1230584/banking-channels-used-by-customers-in-kenya-by-age-group/
Kenya Bankers Association. "Distribution of Banking Channels Used by Customers in Kenya as of 2020, by Age Group." Statista, Statista Inc., 21 Jan 2021, https://www.statista.com/statistics/1230584/banking-channels-used-by-customers-in-kenya-by-age-group/
Kenya Bankers Association, Distribution of banking channels used by customers in Kenya as of 2020, by age group Statista, https://www.statista.com/statistics/1230584/banking-channels-used-by-customers-in-kenya-by-age-group/ (last visited December 10, 2024)
Distribution of banking channels used by customers in Kenya as of 2020, by age group [Graph], Kenya Bankers Association, January 21, 2021. [Online]. Available: https://www.statista.com/statistics/1230584/banking-channels-used-by-customers-in-kenya-by-age-group/
